Help removing Trojan zlob

walkerpfs3 · Jun 11, 2009

I have tried running combofix and the mgtool\getlogs.bat file and can not attach the mglogs zip file please help

dr.moriarty · Jun 13, 2009

Welcome to MajorGeeks!

walkerpfs3 said:

I have tried running combofix and the mgtool\getlogs.bat file...
Click to expand...

And what was the results? Any error messages?

...and not attach the mglogs zip file
Click to expand...

Again - what error messages did you receive? Did you run the other requested scanners? Did you tick the "Remember Me" box when you login? Are you folllowing all of out instructions listed below?

If you have problems where no tools seem to run, please try following the steps given in the below and then continue on no matter what you find. You only need to try the TDSSserv steps if having problems getting scans in the Read & Run Me First. If TDSSserv is not found, just continue on with the READ & RUN ME.

TDSSserv Non-Plug & Play Driver Disable

READ & RUN ME FIRST. Malware Removal Guide

If something does not run, write down the info to explain to us later but keep on going.

Do not assume that because one step does not work that they all will not.

After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!

Helpful Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware, Malwarebytes and Spybot ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.

If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.

To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:

Don't Bump! It Only Hurts You!!!

Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.

Click to expand...

Log in or Sign up

Help removing Trojan zlob

walkerpfs3 Private E-2

dr.moriarty Malware Super Sleuth Staff Member

Log in or Sign up

Help removing Trojan zlob

walkerpfs3 Private E-2

dr.moriarty Malware Super Sleuth Staff Member

Useful Searches