Malware help - completed half the process, scared of Combofix

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by biondanonima, Jun 13, 2012.

  1. biondanonima

    biondanonima Private E-2

    Hello,

    I recently started having some trouble with my Windows 7 (64 bit) HP laptop. I use Avast and Comodo for antivirus/firewall protection. I was watching TV online through Putlocker and received a message from Avast about a threat being blocked, but my computer suddenly began running slowly. When I opened Avast to run a scan, it said that it was turned off and wanted to turn itself back on, and I got a message from Comodo asking if AvastUI.exe was a trusted program. I've been running both of these programs for years and definitely did not manually turn off Avast. Thinking that perhaps this was malware masquerading as Avast, I clicked No on the Comodo window, but Avast turned itself back on anyway.

    This all seemed suspicious so I downloaded Malware Bytes and ran a quick and a complete scan. It found one threat (Pup.Bundle.IIQ) and supposedly got rid of it. Computer was still slow, though, so I decided to run an Avast boot scan. It found a few Java files that were supposedly infected, so I removed them. However, the computer was still running slowly and taking 10 minutes to boot fully. I then uninstalled and reinstalled Avast, to no avail. Ran Malware Bytes again and it found the same file, which it again supposedly removed (this time it prompted me to restart, though). I've attached this log for reference.

    Then I found this lovely site and began the malware cleansing process posted here. I have all of the software downloaded (including a new copy of Malware Bytes, just in case) and have my UAC turned off. I ran the SAS and MB scans (logs attached). I couldn't find the folder specified in the instructions for SAS, though, so I opened the log from the program and saved it to my desktop.

    I've run Combofix on my work computer before, but with IT guidance, and I'm a little terrified to do it on my home computer given all the dire warnings out there about using it without professional expertise. Since I'm not even sure this is a malware issue, I wanted to check with people who know better before I take the next step! Can someone look at my logs and give me some advice? Thank you!
     

    Attached Files:

  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    If you are hesitant to run CF then run this instead.

    Scroll down until you see MGTools Scroll even further down and it explains how to run it. Please attach the MGlogs.zip once done. :)
     
  3. biondanonima

    biondanonima Private E-2

    Kestrel, thank you so much for your reply. I will run MGTools, but I do have one question - when I downloaded it I wasn't able to save it directly to the C:/ directory as the instructions stated. I saved it to the desktop instead - will it work properly?
     
  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Save to desktop --> and transfer (cut and paste) to the C:\ directory. :)
     
  5. biondanonima

    biondanonima Private E-2

    Done and done! I've attached the log. I turned my antivirus and firewall back on, but didn't restart the computer. Performance still seems slow. Let me know if you see anything - thank you!
     

    Attached Files:

  6. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Not seeing any problems, am seeing a bunch of temp files though which can be dealt with.

    Download Cleano 0.61

    Download it to your desktop, Right click the cleano.exe file and run as admin > and place check marks in the boxes as follows (click on link below to see image)

    View attachment 148092
    Click clean now and exit the program.


    We can dig a little deeper...

    I want you to run TDSSKiller so refer to the below for how to do so.

    TDSSkiller - How to run


    Please also download MBRCheck to your desktop
    • Double click MBRCheck.exe to run (vista and Win 7 right click and select Run as Administrator)
    • It will show a Black screen with some information that will contain either the below line if no problem is found:
      • Done! Press ENTER to exit...
    • Or you will see more information like below if a problem is found:
      • Found non-standard or infected MBR.
      • Enter 'Y' and hit ENTER for more options, or 'N' to exit:
    • Either way, just choose to exit the program at this point since we want to see only the scan results to begin with.
    • MBRCheck will create a log named similar to MBRCheck_07.16.10_00.32.33.txt which is random based on date and time.

    Re run Malware Bytes and SUPERantispyware (Use FULL scans not just Quick.) and attach the logs please.
     
  7. biondanonima

    biondanonima Private E-2

    Hi Kestrel,

    Thanks for your help. I ran Cleano, TDSS, MBR, SAS and MB again - the logs are attached. I don't think any of the scans found anything of note. My computer is also telling me that it wants to reboot to install Windows updates - should I let it do that, or wait until you've had a chance to look at these scans?
     

    Attached Files:

  8. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    10. After doing the above, you should work thru the below link:
     
  9. biondanonima

    biondanonima Private E-2

    Not sure I understand this reply - does this mean that you didn't see any malware problems in the last batch of logs I posted? If it's not malware, do you have any other ideas about what might be causing my system to boot and run so slowly (or a suggestion for where I can ask for help)? Thanks!
     
  10. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    You can ask about it in the software forum. :) I was not seeing malware.
     
  11. biondanonima

    biondanonima Private E-2

    Will do - thanks!
     
  12. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    No problem, safe surfing! :)
     
  13. biondanonima

    biondanonima Private E-2

    Hi Kestrel,

    Sorry to bug you again, but I just noticed something strange after doing a Windows update today. Two icons titled desktop.ini have appeared on my desktop. They are greyed out, and when I right click and look at properties they are supposed to be hidden. I did a quick google search and it appears that this might be a symptom of a virus, but of course Avast hasn't found anything, nor did you see anything on the scan logs I posted. Is this normal? Let me know, and thank you for your help!
     
  14. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    These are normal. They are part of Windows. If you complete the final instructions all the way thru including running MGclean.bat, they should be rehidden.
     

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