Malware/Virus problem-need Major help

mattwood · Mar 15, 2009

My wife was reading her email this a.m. and strange things started to happen. She heard audio playing but couldn't tell where it was coming from and went to watch a Youtube video but the audio was still playing. She restarted and it went into the blue screen where the physical memory was dumped. On further restarts it would hang up going into windows. I went into safemode and ran AVG where it said it found and quarantined the Win32/Crypter virus. I then ran checkdisk and tried to run disk defragmenter and it states that it cannot start. I was able to to go into windows normally after that but when I went to Google to search on viruses/spyware, the browser was redirected so I feel strongly it has been hijacked. I tried to run Spybot but it would never open it even after downloading it again. I was able to run AdAware which found a few things and SuperAntispyware. I tried a system restore but it will not work. It just hangs up and never fully starts on a previous checkpoint. I was able to enable Tea Timer after downloading Spybot and during a restart it stated it had found two registry changes. I downloaded the newer Hijack This and Registry Mechanic versions but it won't run once I double click on them and I have had to go back into safe mode as the physical dump has happened several times again. PLEASE HELP!!!!!!!

TimW · Mar 17, 2009

Welcome to Major Geeks!

Please follow the instructions in the READ & RUN ME FIRST link given futher down and attach the requested logs when you finish these instructions.

If you have problems where no tools seem to run, please try following the steps given in the below and then continue on no matter what you find. You only need to try the TDSSserv steps if having problems getting scans in the Read & Run Me First.

TDSSserv Non-Plug & Play Driver Disable

If something does not run, write down the info to explain to us later but keep on going.

Do not assume that because one step does not work that they all will not.

READ & RUN ME FIRST. Malware Removal Guide

Helpful Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode. You can run steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware, Malwarebytes and Spybot ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.

To avoid addtional delay in getting a response, it is strongly advise that after completing the READ & RUN ME you also read this sticky Don't Bump! It Only Hurts You!!!. Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.

mattwood · Mar 19, 2009

TimW.

I very much appreciate you taking the time and effort to respond to my post. Unfortunately I have had to take my computer in to have the viruses removed since I wasn't able to open any downloaded programs and my wife uses it for her work. Thank you for your efforts and all you do.

Matt

Log in or Sign up

Malware/Virus problem-need Major help

mattwood Private E-2

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

mattwood Private E-2

Log in or Sign up

Malware/Virus problem-need Major help

mattwood Private E-2

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

mattwood Private E-2

Useful Searches