Max Registry Cleaner keeps coming back.

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Karlie, Jul 3, 2009.

  1. Karlie

    Karlie Private E-2

    For the past two days, the Software group has tried to help me remove Max Registry cleaner. I removed it myself from the control panel 3 days ago and it keeps coming back. I used CCleaner and Malwarebytes per their instruction and still have found it yesterday AM and this morning after removing it 3 times in the last 3 days.

    The computer started to do funny things after I installed it 2 months ago, I have contacted the providers of MRC and they had me send a log whick they instructed me to do. Gave me a few steps tpo follow but still the machine is slow, freezes up, whatever. I just want to be rid of it and cannot imagine why is keeps coming back. Any ideas? The software group thinks I may have some kind of infection. I am a novice and do not know how to correct this myself. Any help would be appreciated.

    This machine is:
    HP Pavilion 526X
    Runs IE6 SP2
    I have 512 mb RAM and have plenty of room. all updates are current
    Use AVG, SpywareBlaster
    Spybot S&D, Advanced System Care.
    Windows Firewall
    Help, please (remember, This Granny is a fairly new user, I need simple directions.)
     
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Welcome to Major Geeks!

    Please follow the instructions in the READ & RUN ME FIRST link given futher down and attach the requested logs when you finish these instructions.

    • If you have problems where no tools seem to run, please try following the steps given in the below and then continue on no matter what you find. You only need to try the TDSSserv steps if having problems getting scans in the Read & Run Me First. If TDSSserv is not found, just continue on with the READ & RUN ME.
    READ & RUN ME FIRST. Malware Removal Guide

    • If something does not run, write down the info to explain to us later but keep on going.
    • Do not assume that because one step does not work that they all will not.
    • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
    Helpful Notes:

    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware, Malwarebytes and Spybot ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
    4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:

    Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
     

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