spyware not being removed

Welcome to Major Geeks!

Please read ALL of this message including the notes before doing anything. Note if you cannot save things in C:\ then just save them to your Desktop. Make sure that you have disable UAC and rebooted first if you are running Windows Vista or Windows 7.

Please follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide


and attach the requested logs when you finish these instructions.

• **** If something does not run, write down the info to explain to us later but keep on going. ****
• Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

• After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!

Helpful Notes:

1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
   
   • 
     [*]Starting your computer in Safe mode
   
   
2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
   
   • Don't Bump! It Only Hurts You!!!
   
   

Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
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Go to the below link and follow the instructions for running TDSSKiller from Kaspersky

• TDSSkiller - How to run

Be sure to attach your log from TDSSKiller

Please also download MBRCheck to your desktop.

See the download links under this icon

• Double click MBRCheck.exe to run (vista and Win 7 right click and select Run as Administrator)
• It will show a Black screen with some information that will contain either the below line if no problem is found:
  
  • Done! Press ENTER to exit...
• Or you will see more information like below if a problem is found:
  
  • Found non-standard or infected MBR.
  • Enter 'Y' and hit ENTER for more options, or 'N' to exit:
• Either way, just choose to exit the program at this point since we want to see only the scan results to begin with.
• MBRCheck will create a log named similar to MBRCheck_07.16.10_00.32.33.txt which is random based on date and time.
• Attach this log to your next message. (See: HOW TO: Attach Items To Your Post )

 

You have an infected MBR. Let;s do this:

Download the version of the Win7 system that you have ( 32bit or 64bit ) and create the disc:

Win7 64bit Recovery Environment

Win7 32bit Recovery Environment

You can use ImageBurn to create the disc.

Once you have created the disc, boot to the bios and change the boot order to CD/DVD as first boot device. Insert the disc and reboot. Once you are into the Recovery Environment ( Command Prompt ), then type this:
Bootrec.exe /fixmbr

Exit and reboot to normal mode. Re-run MBRCheck and attach the new log.

 

Java(TM) 6 Update 20 <--- Uninstall outdated Java.


Now we need to use ComboFix sUBs

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box. Ensure you scroll down to select ALL the lines:

Code:

KILLALL::

File::
C:\ProgramData\P5tM1QBI6DSS92
C:\ProgramData\~P5tM1QBI6DSS92
C:\ProgramData\~P5tM1QBI6DSS92r
C:\Users\AM\Local Settings\TEMP\1981919179.dat
DirLook::
C:\ProgramData\{0CC51CB2-911C-40BB-BC1B-BD3CAC590222}
C:\ProgramData\{4F32CAF7-963B-404D-BF13-C48BA3F5F6A7}
C:\ProgramData\{93E26451-CD9A-43A5-A2FA-C42392EA4001}
C:\ProgramData\{AC46DC4F-66BD-4733-A8B4-0B69418C12D0}
C:\ProgramData\{D69A48BF-7653-4AA8-94BC-5847522A4573}
C:\ProgramData\{D7CFB71A-972A-44FF-AE44-8780EB53ABB2}
C:\ProgramData\{EC98E512-708C-4C3B-9F07-B58768C1DD8A}
C:\ProgramData\{F77EE8EF-305B-4394-A018-C1A57D2D66B5}
C:\Windows\8AE3EC14EAF84064958AC340C66EDD44.TMP

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  
  
  
  
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

If after running Combofix you discover none of your programs will open up, and you recieve the following error: "Illegal operation attempted on a registry key that has been marked for deletion". Then the answer is to REBOOT the machine, and all will be corrected.



Download Dr.Web CureIt and save it to your desktop.

• Doubleclick the cureit-.exe file and allow to run
• If it prompts you about getting any updates, get the update and then rerun the cureit-beta.exe installation.
• When it finishes you will have a green window with a Start and and Update selection. Click Start
• the Express Scan of your PC window will come up. Click OK to scan main memory to detect infected process in memory.
• If anything is found in memory, click the yes button when it asks you if you want to cure it. This is only a short scan.
• You may see a popup window to Buy or get a discount on the program. Just click the X at the top right to close this popup. The scan will continue.
• Once the short scan is completed, click the Custom Scan radio button. Then Select each of your hard disk drives (that is if you have more than one). A red dot shows which drives have been chosen.
• Click the green arrow at the right under the Dr.Web logo, and the scan will start.
• Click 'Yes to all' if it finds any problems and asks if you want to cure or move the file.
• When the scan has finished, look if you can click next icon next to the files found:
  
• If so, click it and then click the next icon right below and select Move incurable as you'll see in next image:
  
• This will move it to the %userprofile%\DoctorWeb\quarantaine-folder if it can't be cured. (this in case if we need samples)
• After selecting, in the Dr.Web CureIt menu on top, click file and choose save report list
• Save the report to your desktop. The report will be called DrWeb.csv
• Close Dr.Web Cureit.
• Reboot your computer!! This is necessary because there could be files in use that will be moved or deleted during reboot.
• After reboot, rename the DrWeb.csv file to DrWeb.txt so that it can be uploaded here and then attach the log from Dr.Web to your next reply

Reboot your machine and install the most current and up to date version of Java available here at the below link:

Java Runtime 6


Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista or Windows7) Then attach the new C:\MGlogs.zip file that will be created by running this.

Let us know of any problems you may have encountered with the above instructions and also let us know how things are running now!

 

Center stage I believe relates to VAIO Messenger which you have installed. This is something that you could post about in the software forum. Reviewing those logs now.

 

Delete these folders.

C:\ProgramData\{0CC51CB2-911C-40BB-BC1B-BD3CAC590222}
C:\ProgramData\{4F32CAF7-963B-404D-BF13-C48BA3F5F6A7}
C:\ProgramData\{93E26451-CD9A-43A5-A2FA-C42392EA4001}
C:\ProgramData\{AC46DC4F-66BD-4733-A8B4-0B69418C12D0}
C:\ProgramData\{D69A48BF-7653-4AA8-94BC-5847522A4573}
C:\ProgramData\{D7CFB71A-972A-44FF-AE44-8780EB53ABB2}
C:\ProgramData\{EC98E512-708C-4C3B-9F07-B58768C1DD8A}
C:\ProgramData\{F77EE8EF-305B-4394-A018-C1A57D2D66B5}
C:\Windows\8AE3EC14EAF84064958AC340C66EDD44.TMP

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required (If we renamed it please rename it back to Combofix.exe.
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!
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