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unable to run any anti-malware tools and also cant open any anit-malware related site

Discussion in 'Malware Removal' started by kallam238, Jan 9, 2009.

  1. kallam238

    kallam238 Private E-2

    I have a default Yoog Search in my Search Engines, i try to remove it and set it as google but it would again default to Yoog. Next thing is I just cannot run 'sybot search & destroy' and doesnt let me open any anti-malware related sites. I cant download any anti malware apps. I am just stuck.
     
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Re: unable to run any anti-malware tools and also cant open any anit-malware related

    Welcome to Major Geeks!

    Please try doing this first:
    Yoog Removal

    Then please follow the instructions in the READ & RUN ME FIRST link given futher down and attach the requested logs when you finish these instructions.

    • If you have problems where no tools seem to run, please try following the steps given in the below and then continue on no matter what you find. You only need to try the TDSSserv steps if having problems getting scans in the Read & Run Me First.
    • If something does not run, write down the info to explain to us later but keep on going.
    • Do not assume that because one step does not work that they all will not.
    READ & RUN ME FIRST. Malware Removal Guide


    Helpful Notes:


    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode. You can run steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware, Malwarebytes and Spybot ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. To avoid addtional delay in getting a response, it is strongly advise that after completing the READ & RUN ME you also read this sticky Don't Bump! It Only Hurts You!!!. Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
     
  3. kallam238

    kallam238 Private E-2

    Re: unable to run any anti-malware tools and also cant open any anit-malware related

    hi Tim,

    here is what I did first, I removed the Yoog Search successfully.

    secondly i did everything in READ & RUN ME FIRST.

    I had to rename the exe files to run them on my machine, otherwise it wasn't letting me run it.

    For the SuperAntiSpyware when i ran it the first time, it scaned okay but when i was removing the files, my system got a blue screen and it said the system is shutting down. So, i ran it the second time with the following options:
    * Use Kernel Direct File Access (recommended)
    * Use Kernel Direct Registry Access (recommended)
    It ran fine .

    All the other stuff ran okay.

    Everything seems to work okay now on the problematic system. I can open the anti-malware sites. But I am not sure if everything is cleaned out on this. So I didnt do step 4 on (toggle system restore).

    I am attaching the logs.

    thanks a lot..please let me know how to proceed from here.
     

    Attached Files:

  4. kallam238

    kallam238 Private E-2

    Re: unable to run any anti-malware tools and also cant open any anit-malware related

    here are the other log files for ComboFix and MGLogs.

    thanks again!
     

    Attached Files:

  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Re: unable to run any anti-malware tools and also cant open any anit-malware related

    Your logs are clean...however, you are running two huge resource hogging security suites:
    McAfee VirusScan Enterprise
    Norton Internet Security (Symantec Corporation)

    Remove one of them!

    If you are not having any other malware issues, then:

     
  6. kallam238

    kallam238 Private E-2

    Re: unable to run any anti-malware tools and also cant open any anit-malware related

    thanks Tim.

    I removed the Norton, I had some problem uninstalling all the files so I had to do it with Norton Removal Tool.

    And I followed the rest of the steps. My system looks pretty okay and clean now.

    thankyou!
     
  7. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Re: unable to run any anti-malware tools and also cant open any anit-malware related

    You are most welcome...safe surfing. :)
     

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