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Malware Removal Malware removal forum. Please see the READ ME FIRST thread before you post. Forum is staffed by a small number of volunteers, please be patient.


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  #1  
Old 01-09-09, 14:38
kallam238 kallam238 is offline
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Default unable to run any anti-malware tools and also cant open any anit-malware related site

I have a default Yoog Search in my Search Engines, i try to remove it and set it as google but it would again default to Yoog. Next thing is I just cannot run 'sybot search & destroy' and doesnt let me open any anti-malware related sites. I cant download any anti malware apps. I am just stuck.
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  #2  
Old 01-12-09, 10:28
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Default Re: unable to run any anti-malware tools and also cant open any anit-malware related

Welcome to Major Geeks!

Please try doing this first:
Yoog Removal

Then please follow the instructions in the READ & RUN ME FIRST link given futher down and attach the requested logs when you finish these instructions.
  • If you have problems where no tools seem to run, please try following the steps given in the below and then continue on no matter what you find. You only need to try the TDSSserv steps if having problems getting scans in the Read & Run Me First.
  • If something does not run, write down the info to explain to us later but keep on going.
  • Do not assume that because one step does not work that they all will not.
READ & RUN ME FIRST. Malware Removal Guide


Helpful Notes:

  1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode. You can run steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
  2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware, Malwarebytes and Spybot ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
  3. To avoid addtional delay in getting a response, it is strongly advise that after completing the READ & RUN ME you also read this sticky Don't Bump! It Only Hurts You!!!. Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
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  #3  
Old 01-13-09, 20:22
kallam238 kallam238 is offline
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Default Re: unable to run any anti-malware tools and also cant open any anit-malware related

hi Tim,

here is what I did first, I removed the Yoog Search successfully.

secondly i did everything in READ & RUN ME FIRST.

I had to rename the exe files to run them on my machine, otherwise it wasn't letting me run it.

For the SuperAntiSpyware when i ran it the first time, it scaned okay but when i was removing the files, my system got a blue screen and it said the system is shutting down. So, i ran it the second time with the following options:
* Use Kernel Direct File Access (recommended)
* Use Kernel Direct Registry Access (recommended)
It ran fine .

All the other stuff ran okay.

Everything seems to work okay now on the problematic system. I can open the anti-malware sites. But I am not sure if everything is cleaned out on this. So I didnt do step 4 on (toggle system restore).

I am attaching the logs.

thanks a lot..please let me know how to proceed from here.
Attached Files
File Type: txt SASLog.txt (8.4 KB, 1 views)
File Type: txt SASLog1.txt (8.4 KB, 3 views)
File Type: txt MalwareBytesLog.txt (3.8 KB, 1 views)
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  #4  
Old 01-13-09, 20:26
kallam238 kallam238 is offline
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Default Re: unable to run any anti-malware tools and also cant open any anit-malware related

here are the other log files for ComboFix and MGLogs.

thanks again!
Attached Files
File Type: txt ComboFix.txt (19.2 KB, 1 views)
File Type: zip MGlogs.zip (85.4 KB, 1 views)
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  #5  
Old 01-15-09, 14:10
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Default Re: unable to run any anti-malware tools and also cant open any anit-malware related

Your logs are clean...however, you are running two huge resource hogging security suites:
McAfee VirusScan Enterprise
Norton Internet Security (Symantec Corporation)

Remove one of them!

If you are not having any other malware issues, then:

Quote:
  1. We recommed you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection, but are effective as backup scanners. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
  2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
    • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
    • "%userprofile%\Desktop\combofix" /u
      • Notes: The space between the combofix" and the /u, it must be there.
      • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.

    • Delete the C:\combofix folder from combofix (if it exists)

  3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
  4. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
  5. Go to add/remove programs and uninstall HijackThis.
  6. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
  7. If you are running Vista, Windows XP or Windows ME, do the below:
    • Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
    • Then reboot and Enable System Restore to create a new clean Restore Point.

  8. After doing the above, you should work thru the below link:

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  #6  
Old 01-20-09, 16:17
kallam238 kallam238 is offline
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Default Re: unable to run any anti-malware tools and also cant open any anit-malware related

thanks Tim.

I removed the Norton, I had some problem uninstalling all the files so I had to do it with Norton Removal Tool.

And I followed the rest of the steps. My system looks pretty okay and clean now.

thankyou!
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  #7  
Old 01-21-09, 15:07
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Default Re: unable to run any anti-malware tools and also cant open any anit-malware related

You are most welcome...safe surfing.
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