desktop disappears-fix failed

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by nvartoukian87, May 18, 2010.

  1. nvartoukian87

    nvartoukian87 Private E-2

    Hi, firstly I just want to say thank you for the service you clever people provide on here- a great one to all pc owners!

    I've gotten the same problem as a few people mentioned on here- a malware which makes my desktop disappear and I can only load things through taskmanager. My issue is that the fix you've suggested to other forum members with this problem requires being able to access the internet from task manager- and i can't do that...it's not working.

    i have found w.exe - which i believe is a virus- of course i can delete these files (i've deleted everything out of temp) but can't get to my recycle bin as i can't find the icon on the desktop to permanently erase- though that might be a rookie option anyways.

    any help would be greatly appreciated..

    and just to throw a hilarious spanner in the works, my computer is entirely in chinese as i'm living in china, so i have to run two pcs at the same time to decipher what the hell the buttons mean... but i'm fairly knowledgeable of windows so it's not that bad....!

    thank you so much, i'm bricking it a bit here because all my photos from this year are on that thing and i'd love to retrieve them (yes, most are backed up, but still.)
     
  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    What happens when you try booting up in safemode because it's often the case that you can get in that way. :) Let me know. I'll post the malware removal procedures just for reference, using safe mode, complete as many steps as you can and then post back with what logs you have.

    Welcome to Major Geeks!

    Please read ALL of this message including the notes before doing anything.

    Pleases follow the instructions in the below link:

    READ & RUN ME FIRST. Malware Removal Guide


    and attach the requested logs when you finish these instructions.
    • **** If something does not run, write down the info to explain to us later but keep on going. ****
    • Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

    • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
    Helpful Notes:

    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
    4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
    Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
     

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