Trojans, viruses and hijacks

Welcome to Major Geeks!

Why????? That thread has nothing to do with you! All fixes are for the individual who owns the thread and no one else.


Notes:

• Command AV is not that good
• the free version of Adware does not provide any protection and Adware is very infective at finiding and removing malware that exists now.
• Spybot only offers protection if you have Teatimer active and it is not that good. Also Spybots scanning and removal capabilities are below par.

I'm going to give you a cleaning process to run below that will give us a lot more detail on your problems, however I want to warn you up front that it you do have a Virut infection, the odds are very high that I will be telling you that you need to reinstall from scratch. Virut will infect ALL executable files on your PC including your protection programs executables. I suggest that you start backing up important personal data now. Do not backup any downloads that are executables (like and installation programs including ZIPs, EXEs, DLLs, SCR, and other executables) as they are most likely infected and reinstalling/using them later after a reinstall will just reinfect your whole PC again.


Please follow the instructions in the READ & RUN ME FIRST link given futher down and attach the requested logs when you finish these instructions.

• If you have problems where no tools seem to run, please try following the steps given in the below and then continue on no matter what you find. You only need to try the TDSSserv steps if having problems getting scans in the Read & Run Me First.
  • TDSSserv Non-Plug & Play Driver Disable
• If something does not run, write down the info to explain to us later but keep on going.
• Do not assume that because one step does not work that they all will not.

READ & RUN ME FIRST. Malware Removal Guide

• After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!

Helpful Notes:

1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
   
   • Starting your computer in Safe mode
2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware, Malwarebytes and Spybot ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
3. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
   • Don't Bump! It Only Hurts You!!!

Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
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You're welcome.

This is the safest course of action to take for infections like Virut.

I assume you mean this: How to Protect yourself from malware!

 

They will not be able to fix it. Do not waste your time or theirs doing this since you risk possibly infecting another computer. These more recent strains of the Virut infections actually have an embedded bug which makes creating a reliable fix impossible as the infection is too random.

All of the free tools work quite well and provide very good protection. The think that people have to realize is that most infections that occur on protected PCs occur due to what the user themselve does or allows. A properly protected PC will normally warn you when you are doing something that you should not do. If you ignore the warning or disable the protection, or do not keep all software up to date then you are putting yourself at risk. No protection, not even the most expensive will protect you from you. All of this is really discussed in the link ( How to Protect yourself from malware! ) I gave you.

A decision on what to use cannot easily be made without knowing more about your PC.
How fast is the PC? Is it a single core processor, dual core or quad core?
How much memory do you have?
Also knowing what else you run on the PC weighs in the decision.

Run the MGtools scan given in the READ & RUN ME FIRST. Malware Removal Guide and attach the log from it. It will give me all the info to better decide.