Virus disable most functions Please help me!

Discussion in 'Malware Help (A Specialist Will Reply)' started by froggy, Jun 30, 2009.

  1. froggy

    froggy Private E-2

    Help! My friends laptop Vista Pack 1 64 bit I can't enter programs by doubling clicking the mouse or exiting out with the mouse but I could Right Mouse it and open programs that way. It won't let me run lots of antispyware programs. SDFix and Smitfraud just bums out after trying to install. (I did use it in safemode) ComboFix said it's not compatable with Vista.

    I have to use the keyboard Tab.. Tab + Shift and the SpaceBar(to dot things) to move around forms. I ran Hijack this... How do I get to the top part where the check boxes are with the keyboard? Shift Tab only works the bottom part. I try Dr. Web Anti-virus First Aid but won't let me press Start.. Kaspersky Virus Removal Tool times out and shuts the computer off after a while of scanning (It did find syswow64). I ran Malwarebytes and Antispyware, it found a lot of stuff but still don't work. I also ran Adaware but won't let me press Finish to delete the Safeguard virus and other one. Advanced systemCare won't let press Diagnose System to run it

    .
    . ps. The CD Drive is not on the computer icon screen? It's a Gateway so I can't run any CD'S llike the bootup disk? Help! How do I get the puter to recognize the DVD drive? Plus I have full access to the internet on my computer so I can get what you tell me to get and I'll transfer that program to the laptop. thanks!


    ps. My friend didn't have any firewall or Antivirus program at all.. I know I flipped out when I hear that! She didn't what a firewall was! ha ha!
     
  2. froggy

    froggy Private E-2

    Edit: Remove HijackThis log. Just saw notice.
     
    Last edited: Jun 30, 2009
  3. froggy

    froggy Private E-2

    pps. Also can't connect online with this laptop. It's a wireless Verizon. Help!
     
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Welcome to Major Geeks!

    Please follow the instructions in the READ & RUN ME FIRST link given futher down and attach the requested logs when you finish these instructions.

    • If you have problems where no tools seem to run, please try following the steps given in the below and then continue on no matter what you find. You only need to try the TDSSserv steps if having problems getting scans in the Read & Run Me First. If TDSSserv is not found, just continue on with the READ & RUN ME.
    READ & RUN ME FIRST. Malware Removal Guide

    • If something does not run, write down the info to explain to us later but keep on going.
    • Do not assume that because one step does not work that they all will not.
    • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
    Helpful Notes:

    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware, Malwarebytes and Spybot ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
    4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:

    Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
     

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