PC infected ...HELP...HJT log here

Welcome to Major Geeks!

Please read ALL of this message including the notes before doing anything.

Please follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide


and attach the requested logs when you finish these instructions.

• **** If something does not run, write down the info to explain to us later but keep on going. ****
• Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

• After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!

Helpful Notes:

1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
   
   • Starting your computer in Safe mode
2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
   • Don't Bump! It Only Hurts You!!!

Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
​

 

Boot in safe boot mode and see if you can run MGtools. Even if it does not seem to run, after running it try the below.

1. Bring up Task Manager by pressing CTRL-ALT-DEL. Then click File, New Task (Run...) and enter the below into the box and click OK. Note this assumes that your boot drive is drive C. If it is not drive C, change the letter accordingly.
   • C:\MGtools\fixfa.bat
   • Then see if you can run EXE files.
2. If the above does not help, go to the below website:
   • http://www.dougknox.com/xp/file_assoc.htm
   • And download from the below selection
     • EXE File Association Fix (Restore default association for EXE files)
   • Apply the registry patch to your registry.
   • Then see if you can run EXE files.
3. If the above still did not help, try this.
   • Download the below fEXEfix file to your Desktop. Once saved on your Desktop, Right click on it and select Install
     • EXEfix
   • Then see if you can run EXE files.

Let me know which one of the above work for you ( that is if you were able to get any of them to work ).

 

You are not supposed to copy and paste. You are supposed to attach them like this. The MBAM log was incorrectly posted inline.

You need to attach the proper log from MGtools. The only file we asked you to attach from it is the C:\MGlogs.zip file. You should not be posting anything from inside the MGtools folder unless we ask you to do so.

 

Please run TDSSKiller per the below instructions and attach the log afterwards.

TDSSkiller - How to run


Also tell me how things are working after a reboot.

 

After attaching the log from TDSSkiller, continue on with the below.

Uninstall the below software:
Conduit Engine

Now we need to use ComboFix

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it has expired or need to be updated to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box into it:

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

If after running Combofix you discover none of your programs will open up because you recieve the following error: Illegal operation attempted on a registry key that has been marked for deletion then you will need to reboot your computer which will normally fix this problem.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• C:\ComboFix.txt
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

I asked you to attach the log from TDSSKiller first and then continue.

• Did you run TDSSKiller? If so, what did it find and did you reboot after running it?
• Can you boot in safe mode?
• Do you have your Window Boot CD? If not, what version of Hiren's CD do you have?

 

But why didn't you attach it as requetsed.

Are you sure that it is a bootable CD? try it on another PC and see if it can be booted? If you cannot boot this CD in your PC and it is a bootable CD then it would seem you either have hardware issues with your DVD/CD player or your BIOS settings may not be what you think.

You would have to get instructions in the Hardware Forum for this and it you would have to state what kind of drives in both PCs ( SATA or IDE ). Also you may not need to slave it, you may be able to just put it in as a secondary drive on a secondary interface. The problem is that I'm not sure what to do with it. It may be that you will just want to try to use Hiren's to fix the MBR but make sure to fix the problem drive and not the drive from the good PC.


One thing that would also be interesting to check for on the problem drive is to see if the C:\Windows\system32\drivers\atapi.sys file exists or not.

 

See what was posted in message # 12 of the below thread and see if you can get this CD to run.

whistler/black internet@mbr again!


This is for an older version of Hiren's CD but I would think the menus are still the same. Hopefully the problem is really with your MBR and this fixes it.

 

You forgot to attach the followup MGlogs.zip file that I requested in my last fix, but let's do another fix first and this time remember to attach all the logs I ask for.


Now we need to use ComboFix

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it has expired or need to be updated to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below code box into it:

Code:

KILLALL::

RenV::
c:\program files\Adobe\Reader 10.0\Reader\Reader_sl .exe
c:\program files\Analog Devices\Core\smax4pnp .exe
c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM .exe
c:\program files\Common Files\Adobe\CS5ServiceManager\CS5ServiceManager .exe
c:\program files\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility .exe
c:\program files\Common Files\Adobe\SwitchBoard\SwitchBoard .exe
c:\program files\Common Files\Ahead\Lib\NeroCheck .exe
c:\program files\Common Files\Ahead\Lib\NMBgMonitor .exe
c:\program files\Common Files\Java\Java Update\jusched .exe
c:\program files\CyberLink\PowerDVD9\PDVD9Serv .exe
c:\program files\CyberLink\PowerDVD9\Language\Language .exe
c:\program files\DivX\DivX Plus Web Player\DDmService .exe
c:\program files\DivX\DivX Update\DivXUpdate .exe
c:\program files\iTunes\iTunesHelper .exe
 
FileLook::
c:\windows\system32\alleg42.dll
c:\windows\system32\itlpfw32.dll
C:\Qoobox\Quarantine\C\WINDOWS\system32\alleg42.dll.vir
C:\Qoobox\Quarantine\C\WINDOWS\system32\itlpfw32.dll.vir

File::
c:\docume~1\NETWOR~1\LOCALS~1\APPLIC~1\trxaqyjiq.exe

Registry::
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"QuickTime Task"=-
[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\RunOnce]
"trxaqyjiq"=-

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

If after running Combofix you discover none of your programs will open up because you recieve the following error: Illegal operation attempted on a registry key that has been marked for deletion then you will need to reboot your computer which will normally fix this problem.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• C:\ComboFix.txt
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Okay that looks better. We just need to restore one file that was mistakenly removed by ComboFix.



Now we need to use ComboFix to DeQuarantine some files that it should not have removed.

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it has expired or need to be updated to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box into it:

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
• Follow the prompts.
• When it finishes, a log will be produced named C:\DeQuarantine_log.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).


Then attach the below logs:

• C:\DeQuarantine_log.txt
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

I don't have an explanation for that because this fix would not have increased startup time. If anything, it could have improved it since you had infected startup entries that were removed.


If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
3. Go back to step 6 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

You're welcome. Surf safely!