Been Infected, need *urgent* help

Welcome to Major Geeks!

I want you to run TDSSKiller so refer to the below for how to do so.

TDSSkiller - How to run


Please read ALL of this message including the notes before doing anything.

Pleases follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide


and attach the requested logs when you finish these instructions.

• **** If something does not run, write down the info to explain to us later but keep on going. ****
• Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

• After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!

Helpful Notes:

1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
   
   • Starting your computer in Safe mode
2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
   • Don't Bump! It Only Hurts You!!!

Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
​

 

Then you need to go back there and tell them that you are seeking help elsewhere. It's only fair to them because they could be working hard in the background to try and solve your issue.

Uninstall outdated Java:

• Java(TM) 6 Update 17

Now we need to use ComboFix

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box. Ensure you scroll down to select ALL the lines:

Code:

KILLALL::

File::
C:\Documents and Settings\Antonio1\Local Settings\Application Data\6lr8qybjn13oh6xyp8ivrd2x86m5wp
C:\Documents and Settings\All Users\Application Data\19586852
C:\Documents and Settings\All Users\Application Data\6lr8qybjn13oh6xyp8ivrd2x86m5wp
C:\Documents and Settings\All Users\Application Data\~19586852
C:\Documents and Settings\All Users\Application Data\~19586852r
RenV::
c:\program files\Adobe\Reader 9.0\Reader\reader_sl .exe
c:\program files\Common Files\Adobe\ARM\1.0\adobearm .exe
c:\program files\Common Files\Ahead\Lib\nmbgmonitor .exe
c:\program files\Google\GoogleToolbarNotifier\googletoolbarnotifier .exe
c:\program files\iTunes\ituneshelper .exe
c:\program files\Java\jre6\bin\jusched .exe
c:\program files\QuickTime\qttask           .exe
c:\program files\Winamp\winampa .exe

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  
  http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
  
  
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

If after running Combofix you discover none of your programs will open up, and you recieve the following error: "Illegal operation attempted on a registry key that has been marked for deletion". Then the answer is to REBOOT the machine, and all will be corrected.

Reboot your machine and install the most current and up to date version of Java available here at the below link:

Java Runtime 6

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista or Windows7) Then attach the new C:\MGlogs.zip file that will be created by running this.

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

 

Please download and save the below to your Desktop or anywhere else you can find it ( if the Desktop is not showing )

http://download.bleepingcomputer.com/grinler/unhide.exe


Now run it. Did that help?

 

Yes, this is a bit of a pain to fix. You will have to try a couple of things:


Now please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2

• Double-click SystemLook.exe to run it.
• Copy the content of the following codebox into the main textfield:
  
  Code:

  :folderfind
  smtmp*
  

• Click the Look button to start the scan.
• When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.

Note: The log can also be found on your Desktop entitled SystemLook.txt

Navigate to the C:\MGtools\FIxAttr.bat and double click it to run it. Has that made a difference at all?

 

Hang in there. I am having a think about this. There is no easy fix for this problem.

 

It is very possible that the infection you had has cause shortcuts and links for Startups and Programs under the Start menu to be deleted. If this is what has happen, there is no real fix. You could attempt reinstalling applications to repair this or you could attempt to manual drag the items you with to have in your Start Menu onto the Start button. This would not put them into folders though so you would manually have to create folders.

What is the complete set of problems that you are still having? Is it that some folders like C:\Program Files or C:\Documents and Settings do not even show?

 

Well let's see if we can find any backup copies from other user accounts that we may be able to use to restore some items.



Download OTL to your desktop.

• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
• When the window appears, underneath Output at the top change it to Standard Output.
• Underneath the option File Scans set the File Age to 30 Days
• Underneath the option File Scans check the boxes beside Use Company Name WhiteList, Skip Microsoft Files, Use No-Company Name WhiteList, LOP Check, Purity Check.
• Under the Custom Scan box paste this in

Code:

%userprofile%\..\*.
%userprofile%\*. /S
%userprofile%\Desktop\*.* /S
%userprofile%\Local settings\Temp\smtmp\*.* /S
%userprofile%\Start Menu\*.* /S
%userprofile%\Application Data\Microsoft\Internet Explorer\Quick Launch\*.* /S
%userprofile%\Application Data\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar\*.* /S
%TEMP%\smtmp\*.* /S
%allusersprofile%\*. /S
%ALLUSERSPROFILE%\Desktop\*.* /S
%ALLUSERSPROFILE%\Local settings\Temp\smtmp\*.* /S
%ALLUSERSPROFILE%\Start Menu\*.* /S
%ALLUSERSPROFILE%\Application Data\Microsoft\Internet Explorer\Quick Launch\*.* /S
%ALLUSERSPROFILE%\Application Data\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar\*.* /S
%AppData%\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar\*.* /S
%systemdrive%\Documents and Settings\Antonio1\Desktop\*.* /S
%systemdrive%\Documents and Settings\Antonio1\Local settings\Temp\smtmp\*.* /S
%systemdrive%\Documents and Settings\Antonio1\Start Menu\*.* /S
%systemdrive%\Documents and Settings\Antonio1\Application Data\Microsoft\Internet Explorer\Quick Launch\*.* /S
%systemdrive%\Documents and Settings\Antonio1\Application Data\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar\*.* /S
%systemdrive%\Documents and Settings\LogMeInRemoteUser\Desktop\*.* /S
%systemdrive%\Documents and Settings\LogMeInRemoteUser\Local settings\Temp\smtmp\*.* /S
%systemdrive%\Documents and Settings\LogMeInRemoteUser\Start Menu\*.* /S
%systemdrive%\Documents and Settings\LogMeInRemoteUser\Application Data\Microsoft\Internet Explorer\Quick Launch\*.* /S
%systemdrive%\Documents and Settings\LogMeInRemoteUser\Application Data\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar\*.* /S
%systemdrive%\Documents and Settings\Administrator\Desktop\*.* /S
%systemdrive%\Documents and Settings\Administrator\Local settings\Temp\smtmp\*.* /S
%systemdrive%\Documents and Settings\Administrator\Start Menu\*.* /S
%systemdrive%\Documents and Settings\Administrator\Application Data\Microsoft\Internet Explorer\Quick Launch\*.* /S
%systemdrive%\Documents and Settings\Administrator\Application Data\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar\*.* /S
%systemdrive%\Documents and Settings\Default User\Desktop\*.* /S
%systemdrive%\Documents and Settings\Default User\Local settings\Temp\smtmp\*.* /S
%systemdrive%\Documents and Settings\Default User\Start Menu\*.* /S
%systemdrive%\Documents and Settings\Default User\Application Data\Microsoft\Internet Explorer\Quick Launch\*.* /S
%systemdrive%\Documents and Settings\Default User\Application Data\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar\*.* /S
 
 

• Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt that's saved in the same location as OTL ( your Desktop).
  • Please attach that file with your next reply.

Also can you please zip these folders one at a time and attach each zipped file in your reply.
(If the folder is empty or doesn't exist just let me know and continue with the next one)

C:\Documents and Settings\LogMeInRemoteUser\Local settings\Temp\smtmp
C:\Documents and Settings\Administrator\Local settings\Temp\smtmp
C:\Documents and Settings\Antonio1\Local settings\Temp\smtmp
C:\Documents and Settings\All users\Local settings\Temp\smtmp
C:\Documents and Settings\Default User\Local settings\Temp\smtmp
​

 

You really are only supposed to be doing what we ask you to do per the READ & RUN ME. This user account may have had some files you could have used.

Please download and save the below to your Desktop or anywhere else you can find it ( if the Desktop is not showing )

http://download.bleepingcomputer.com/grinler/unhide.exe

Now run it. Now see if you can find any of those folders I was asking about.

It may be too large. Put it into a ZIP file and attach that.

 

So you are saying that you cannot locate any of the smtmp folders?


It would be a good idea to uninstall AVG10 to avoid having it get in our way. So uninstall it now while I look through your OTL.txt log.

 

Based on your log, we will not be able to restore from other accounts since the links to programs are missing from all user accounts. Let's try a couple things to see if we can fix a few links just by reinstalling. Download and reinstall each of the below and after reinstalling, tell me if these all now show in your All Programs menus.

• Belarc Advisor
• CCleaner Slim
• SUPERAntiSpyware
• Malwarebytes Anti-Malware

 

Yes, that or reinstall your whole system to get everything back to normal. I do have something for you to try though that may restore a few things to the All Users menu which will try to restore your some items including Accessories ( like Calculator and a few other items.

Download the below and save it to your C:\Documents and Settings\Antonio1 folder ( it must be save here for this to work ).

StartMenu

Then double click on the StartMenu.exe file to run it and it will attempt to restore some links for you. After a reboot, see if some items now show under Start, All Programs, Accessories

Locate the below two files in Windows Explorer and right click on them ( one at a time obviously ) and select Properties. Put a check in the Hidden attribute box. That should resolve this.

C:\Documents and Settings\Antonio1\Start Menu\desktop.ini
C:\Documents and Settings\Antonio1\Start Menu\Programs\desktop.ini

 

What exactly is still missing? If you have the files/folders for your Start Menu backed up, then you can probably restore them from the backup to avoid having to reinstall just to get them to show.

 

If nothing is missing from All Programs ( like your games and other programs you use ) then you can work thru the below final instructions now.



If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
3. Go back to step 6 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

You're welcome. Surf safely!