Rootkit Problem! URGENT! :(

Welcome to Major Geeks!

Please goto the below link and follow the instructions for running TDSSKiller from Kaspersky

• TDSSkiller - How to run

• Be sure to attach your log from TDSSKiller

Now please also download MBRCheck to your desktop.

See the download links under this icon http://forums.majorgeeks.com/chaslang/images/MGDownloadLoc.gif

• Double click MBRCheck.exe to run (vista and Win 7 right click and select Run as Administrator)
• It will show a Black screen with some information that will contain either the below line if no problem is found:
  • Done! Press ENTER to exit...
• Or you will see more information like below if a problem is found:
  • Found non-standard or infected MBR.
  • Enter 'Y' and hit ENTER for more options, or 'N' to exit:
• Either way, just choose to exit the program at this point since we want to see only the scan results to begin with.
• MBRCheck will create a log named similar to MBRCheck_07.16.10_00.32.33.txt which is random based on date and time.
• Attach this log to your next message. (See: HOW TO: Attach Items To Your Post )

Now after attach the above logs, please read ALL of this message including the notes before doing anything.

Please follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide


and attach the requested logs when you finish these instructions.

• **** If something does not run, write down the info to explain to us later but keep on going. ****
• Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

• After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!

Helpful Notes:

1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
   
   • Starting your computer in Safe mode
2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
   • Don't Bump! It Only Hurts You!!!

Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
​

 

You don't need to save anything. The logs are automatically created and also put into the C:\MGlogs.zip file. Please check to see if this file exists.


Now please do the below so that we can boot to System Recovery Options to run a scan.

For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.
For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
• Use the arrow keys to select the Repair your computer menu item.
• Select US as the keyboard language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account an click Next.

On the System Recovery Options menu you will get the following options:

• Select Command Prompt
• In the command window type in notepad and press Enter.
• The notepad opens. Under File menu select Open.
• Select "Computer" and find your flash drive letter and close the notepad.
• In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
  Note: Replace letter e with the drive letter of your flash drive.
• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) on the flash drive. Please attach this file to your next reply. (See: How to attach)

 

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista or Win 7, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

R3 - URLSearchHook: (no name) - {472734EA-242A-422b-ADF8-83D1E48CC825} - (no file)
R3 - URLSearchHook: (no name) - {414b6d9d-4a95-4e8d-b5b1-149dd2d93bb3} - (no file)
R3 - URLSearchHook: (no name) - {88c7f2aa-f93f-432c-8f0e-b7d85967a527} - (no file)
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - (no file)
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O3 - Toolbar: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - (no file)
O4 - HKUS\S-1-5-18\..\RunOnce: [] (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [] (User 'Default user')

After clicking Fix, exit HJT.


Download this >> View attachment fixlist.txt

Save fixlist.txt to your flash drive.

• You should now have both fixlist.txt and FRST.exe on your flash drive.

Now reboot back into the System Recovery Options as you did previously.
Run FRST and press the Fix button just once and wait.
The tool will make a log on the flashdrive (Fixlog.txt).
Please attach this to your next message. (See how to attach)

Now boot into normal Windows (if possible) and continue with the below.

Now download the current version of MGtools and save it to your root folder. Overwrite your previous MGtools.exe file with this one.

Run MGtools.exe ( Note: If using Vista or Win7, make sure UAC is still disabled. Also don't double click on it, use right click and select Run As Administrator )

Now attach the below log:

• the fixlog.txt file
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

You need to attach the correct log from the last fix. The file requested was Fixlog.txt

 

Then you did not run the fix exactly as requested. And since MGlogs.zip still shows the items we were trying to fix, it agrees with my statement that the fix was not run properly. Please try again.

 

That's better. But I also now need a new MGlogs.zip since you needed to run it last time after actually running the fix.

Also how are things running?

 

You had not said anything about performance problems? What exact problems are you having?



Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Make sure that you tell me if you receive a success message about adding the above
to the registry. If you do not get a success message, it definitely did not work.

Now I want to uninstall the copy of ComboFix you had installed and then we will get a new version to run.

• Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
• "%userprofile%\Desktop\combofix" /uninstall
  • Notes: The space between the combofix" and the /uninstall, it must be there

Now get the new version of combofix.exe and save it to your Desktop. Now right click on combofix.exe and select Run As Administrator. If it runs, attach the log. If it does not run, first try running it after booting into safe boot mode. If this does not work either, tell me exactly what happens.

 

You did not tell me if you were able to get the registry patch applied.

Also tell me how things are working now!

 

Yes it does appear that it is gone, but I want to run one more scan to double check since ComboFix would not run.

Please download OTL by OldTimer.

• Save it to your desktop.
• Double click on the OTL icon on your desktop. (If running Vista or Win7 right-click and select Run as Administrator)
• Check the "Scan All Users" checkbox.
• Check the "Standard Output".
• Change the setting of "Drivers" and "Services" to "All"
• Copy the text in the code box below and paste it into the Customs Scans/Fixes text-field.
  
  Code:

  netsvcs
  /md5start
  afd.sys
  atapi.sys
  csrss.exe
  dhcpcsvc.dll
  explorer.exe
  lsass.exe
  nsiproxy.sys
  regedit.exe
  services.exe
  svchost.exe
  tcpip.sys
  tdx.sys
  userinit.exe
  winlogon.exe
  /md5stop
  %systemdrive%\*.*
  %systemdrive%\MGtools\*.*
  %systemroot%\*. /mp /s
  %systemroot%\system32\*.sys /90
  %systemroot%\system32\*.exe /lockedfiles
  %systemroot%\system32\drivers\*.sys /lockedfiles
  %windir%\assembly\GAC\*.ini
  %windir%\assembly\GAC_MSIL\*.ini
  %windir%\assembly\gac_32\*.ini
  %windir%\assembly\gac_64\*.ini
  %windir%\assembly\temp\*.ini
  %windir%\assembly\tmp\u /s
  %allusersprofile%\application data\*.exe
  hklm\system\currentcontrolset\services\dhcp
  hklm\system\currentcontrolset\services\afd
  hklm\system\currentcontrolset\services\tdx
  hklm\system\currentcontrolset\services\tcpip
  hklm\system\currentcontrolset\services\nsiproxy
  hklm\software\microsoft\windows\currentversion\run
  hklm\software\microsoft\windows\currentversion\runonce
  

• Now click the Run Scan button.
• Two reports will be created:
  • OTL.txt <-- Will be opened
  • Extra.txt <-- Will be minimized
• Attach both OTL.txt and Extras.txt to your next message. (See how to attach)

 

Okay it does not matter! I was just running it to get some additional info to see if any other signs of malware were found. You other logs had been clean so it appeared that the rootkit problem you had was gone.


If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
3. Go back to step 6 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!