1st Report of Hijack This - scared to remove the wrong thing

Discussion in 'Malware Help (A Specialist Will Reply)' started by Madeus, Oct 4, 2010.

  1. Madeus

    Madeus Private E-2

    Forgive me for not being tech savvy, but I'm really scared to take too much off of my computer -- I've attached my first ever Hijack This log for your review. Any and all help will be very greatly appreciated. Thank you so very much!
     

    Attached Files:

  2. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

    Welcome to MajorGeeks, Madeus

    Although HijackThis logs are useful, running the below guide will give us with a complete set of logs for finding malware on your machine.
    * Please also describe what malware symptoms you are experiencing.

    Please read ALL of this message including the notes before doing anything.

    Please follow the instructions in the below link:

    READ & RUN ME FIRST. Malware Removal Guide

    and then attach the requested logs to your next reply when you finish these instructions.
    • **** If something does not run, write down the info to explain to us later but keep on going. ****
    • Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.
    • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
    Helpful Notes:

    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
    4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
    * Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated - our system works the oldest threads FIRST.
     
  3. Madeus

    Madeus Private E-2

    A friend's coming over to help me run these, so I'll let you know if I still have bugs on my system. The only thing that I do have not mentioned is something that creates "sub" folders. For example, instead of C:/Documents and Settings/ XYZ file, I'll get C:/Documents and Settings/ GOBBLYGOOK FILE with tons of numbers/XYZ file -- that problem sound familiar? I really hope that running the utilities will erase this issue.

    Again, thanks a million!
     

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