5 step malware removel by chaslang

Welcome to MajorGeeks, tuzza56.

I am currently reviewing your logs and will get back to you with a set of instructions as soon as possible. *Please keep all of your replies in this thread, do not create another for the same machine or malware issue.

Our queue is working the oldest threads first.

Thanks for your patience.
dr.m

 

Hello, tuzza56

You need to upgrade your total RAM to atleast a minimum of 1GB for using Windows XP without experiencing system lagging.

Questions: Why haven't you updated to XP SP3? Is your digital photography learning tool 123di still functioning? What can you tell me about this? c:\program files\ pmajez.txt

I strongly recommend that you clean up this account's Desktop immediately leaving only shortcut links. [ C:\Documents and Settings\User\Desktop ] Do not store downloads, exe files, iso files....etc on your Desktop. First it is not a safe place to keep them (i.e., you may loose them due to malware, and a cluttered Desktop is an easy hiding place for malware), and last but not least - it can have an effect on your PCs performance.

Step 1:
Please look in Add/Remove Programs (Programs and Features if using Vista or Windows 7) for the following and uninstall if found. If you get any errors just make a note and continue on.

Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Step 2:
Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

After clicking Fix, exit HJT.

Step 3:

Now we need to use ComboFix.

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Make sure you have shut down all protection software (antivirus, antispyware, firewall...etc) programs so they do not interfere with the running of ComboFix. *Remember to re-start them before coming back online.
• If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text inside of the below code box into it (make sure you scroll all the way down in the code box to get all lines selected ):

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
  If it asks you to overide the previous file with the same name, click YES.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:
Do not mouseclick combofix's window while it is running. That may cause it to stall.

Step 4:
Open CCleaner - select "Cleaner" > "Run Cleaner" <---use this function ONLY!

Step 5:
Now install the latest Sun Java Runtime Environment

Step 6:
Now run this online scan -
Using ESET's Online Scanner

Step 7:
Then run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Windows 7, use right click and select Run As Administrator).

Please attach the new C:\MGlogs.zip file and the ESET log to your next reply.

* Make sure you tell me if you had any problems running this procedure; and answer this - "What malware problems are you still experiencing?"

dr.m