Acer Laptop Suddenly Unresponsive

jmcx24ever · Jan 22, 2010

Hello,
I am a beginning user with a confusing issue. I have an Acer Extensa 5630 laptop running Windows Vista Home Premium. I have had the laptop for 13 months (1 month out of warranty). The other day, for seemingly no reason, my computer was unresponsive after it booted up. The computer starts up with no problem and does so very quickly. My desktop background image comes up and all of the desktop icons load with no problem. However, when I attempt to click on an icon, I get a very slow response which usually leads to a "not responding" message on the program or icon. My computer was fast as hell just yesterday, and now is crawling. I notice I get a slightly better response when I have the battery out and the computer plugged in, but it is still not good at all. I have Comodo Internet Security Package installed, and I have run a full system scan which found no threats/infections. I have also downloaded malwarebytes and did a full system scan again. Still no infections found. I am not sure if this is a software or hardware issue, but can someone please try to help me with this problem? I would greatly appreciate any directions anyone can give me. My email address is [inline email address removed] . Thank you so much!

chaslang · Jan 22, 2010

Welcome to Major Geeks!

Your problems may not be due to malware but doing the below will help us determine this for sure.

Please read ALL of this message including the notes before doing anything.

Please follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide

and attach the requested logs when you finish these instructions.

**** If something does not run, write down the info to explain to us later but keep on going. ****

Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!

Helpful Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.

If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.

To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:

Don't Bump! It Only Hurts You!!!

Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.

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Acer Laptop Suddenly Unresponsive

jmcx24ever Private E-2

chaslang MajorGeeks Admin - Master Malware Expert Staff Member