Adobe 10 Update Virus - PLEASE HELP

XGP0001 · Mar 23, 2011

I checked your other forums and tried everything you guys recommended first. It helped with nothing at all.. Heres the story and what I have done.

I have checked everywhere online for help or information and to no alas I am screwed. I have not had a virus in over 5 years and this one breaks them all. I was streaming some Anime and it said to update my Adobe flash so I dumbly clicked ok. This is what it did:

1. It locked my Task Manager. (I fixed this with regedit)

2. Its making all my websites auto go to a random spam site.

3. It cleared my Start Menu. The menu is there its just empty.

4. It cleared my desktop icons. My background is still in place. All it left was the "Me" and the "My Computer" icons. (Clicking them takes me to an empty folder)

5. It cleared all of my PC drives. Its like all of my files are invisible.. The files are there I know they are, I just cant see or access them, and no they are not Hidden I checked.

I have tried 4 Virus scanners, and many others. I also tried in safe mode and DSKCHK. Nothing is finding anything. Also as a side note everything I install or save shows up. Its like its only hiding my old files/icons.
I used Malwarebytes, Ad-Aware, Bazooka, AVG. I also tried them all twice in Safe Mode.

I simply cannot just do a Full Reformat, that is out of the question.. I know my files are still here or else my background would be blank and my hard drive would have less space. Also all the scanners see my files. I have a backup drive, but it was hooked up when this happened and also is infected..... I can't risk losing my files. I hope you guys can help me ><

Kestrel13! · Mar 24, 2011

Welcome to Major Geeks!

Please read ALL of this message including the notes before doing anything.

Pleases follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide

and attach the requested logs when you finish these instructions.

**** If something does not run, write down the info to explain to us later but keep on going. ****

Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!

Helpful Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.

If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.

To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:

Don't Bump! It Only Hurts You!!!

Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.

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Adobe 10 Update Virus - PLEASE HELP

XGP0001 Private E-2

Kestrel13! Super Malware Fighter - Major Dilemma Staff Member