All my browsers are extremly slow

Discussion in 'Malware Help (A Specialist Will Reply)' started by DGenerationX, Dec 12, 2012.

  1. DGenerationX

    DGenerationX Private E-2

    All my browser are running painful slow, its not a ISP or connection issue.
    Opening a youtube video for example, can most likely crash Firefox or Chrome.
    If i have Skype open, and then try to open Chrome for example, sometimes it opens normally, but sometimes it runs so slow to the point the whole pc stops responding.

    The same doesnt occur when i run hardware consuming games. However alt+tabbing a game to open a browser may take more than 5 minutes.
    ==========================================================
    i tried formatting my w7, and installing windows xp, they still slow as hell.
    so i believe is some kind of malware thats present on my secondary partition.

    heres my hijackthis log:
     
    Last edited by a moderator: Dec 12, 2012
  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Welcome to the Malware Removal Forum.

    Please read ALL of this message including the notes before doing anything.

    Pleases follow the instructions in the below link:

    READ & RUN ME FIRST. Malware Removal Guide


    and attach the requested logs when you finish these instructions.
    • **** If something does not run, write down the info to explain to us later but keep on going. ****
    • Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

    • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
    Helpful Notes:

    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
    4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
    Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
     
  3. DGenerationX

    DGenerationX Private E-2

    sorry for not reading it and assuming you guys were after a HJT log.

    all the scans didnt detect anything, except for the RogueKiller wich detected this:

    Code:
    ¤¤¤ Bad processes : 1 ¤¤¤
    [SUSP PATH] NOTEPAD.EXE -- C:\WINDOWS\NOTEPAD.EXE -> FINALIZADO [TermProc]
    all logs are attached to this post, thanks for reading!

    EDIT: forgot to say i got a BSOD before i ran the scans:
    PAGE_FAULT_IN_NONPAGED_AREA related to ntoskrnl.exe.
    could a malware cause this?
     

    Attached Files:

    Last edited: Dec 12, 2012
  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    I am not seeing any malware, so you could post about it in the software forum if you would like.

    You can however, rescan with Hitman and have it delete Potential Unwanted Programs

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Go back to step 4 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 6 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    10. After doing the above, you should work thru the below link:
     
  5. DGenerationX

    DGenerationX Private E-2

    thanks for the help, i ran the scan again on Hitman, but it found nothing.

    Seems like a hardware issue, i will do some tests on my own, then i post the results here for the sake of curiosity of any reader.

    but thanks anyway!
     
  6. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    You are most welcome! Safe surfing.
     

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