Alureon Virus Windows 7

Discussion in 'Malware Help (A Specialist Will Reply)' started by quitclicking, Apr 19, 2013.

  1. quitclicking

    quitclicking Private E-2

    Help! :confused

    I am a newbie to your forum. I should have found this before I started trying to fix my friends laptop. I used Windows Defender Offline to remove the virus. Now it won't boot up. I found FRST64 instructions and I am going to attach the txt file below. Thank you for your assistance!!
     

    Attached Files:

  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Welcome to the Malware Removal Forum.

    Please read ALL of this message including the notes before doing anything.

    Pleases follow the instructions in the below link:

    READ & RUN ME FIRST. Malware Removal Guide


    and attach the requested logs when you finish these instructions.
    • **** If something does not run, write down the info to explain to us later but keep on going. ****
    • Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

    • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
    Helpful Notes:

    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
    4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
    Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
     
  3. quitclicking

    quitclicking Private E-2

    I read the instructions, however, I cannot even get into safe mode on the laptop. I didn't see any instructions on the read me first to indicate what to do if Windows won't boot up. The laptop runs Windows 7 Home Prem. It is an ASUS X53E. Please advise. Thanks!
     
  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Because you are unable to boot up in any mode, I would prefer it if you would make a post in the software forum, asking about this, and then return here for malware removal afterwards if necessary.
     

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