Anti-virus 360 and system reboot

Hello, Bad Panda.

We are currently reviewing your logs and will get back to you with a set of instructions as soon as possible. Our queue is working the oldest threads first.

Thanks for your patience.
dr.m

 

This is your 12 thread in less than a year. 10 of these threads are in the Malware Removal Forum. These appear to be all different PCs. Who do these PCs belong to and why are you fixing them?

 

Hello, Bad Panda

Ok --- let's get started, then.


The below fixes are specific to your problem and should only be used for issue(s) on this machine. Also, please do not install any other software while we are still working with you unless instructed. Once we have given you the all clean and final instructions you will be free to install what you want.

Re: Vista Cleaning Procedure ---> Step 2: Disabling User Account Control

Step 1:
Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

After clicking Fix, exit HJT.

Step 2:
Now we need to use ComboFix to remove some malware.

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix. *Remember to re-start them before coming back online.
• Open Notepad and copy/paste the text in the below code box into it (make sure you scroll all the way down in the code box to get all lines selected ):

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
  If it asks you to overide the previous file with the same name, click YES.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
• Follow the prompts.
• When it finishes, a log will be produced named c:\\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

Step 3:
Run Ccleaner

Step 4:
Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, use right click and select Run As Administrator).


Then attach the below logs to your next reply:

• C:\MGlogs.zip
• C:\combofix.txt

Make sure you tell me if you had any problems running this procedure and give a description of how things are working now!


dr.m

 

Your logs show that you DID NOT follow my instructions.

Repeat all of my instructions starting at Step 2: in my last reply.{ post#6 }

dr.m

 

:major

Try this:
Before using ComboFix, open Task Manager > Processes Tab to END the following processes:

• 
  [*]MSASCui.exe
  [*]UfSeAgnt.exe
  [*]SfCtlCom.exe
  [*]TMBMSRV.exe
  [*]TmPfw.exe
  [*]TmProxy.exe

Repeat all of my instructions in post#6 starting at Step 2:...re-booting after running Step 3:

Your logs show that your protection interfered with the fix...that is the purpose of the CFscript.txt -- to get some malware successfully removed.

 

Heh.. It appears --- that I need more coffee! My mistake...

Disable a Service in Vista

1. Open the Start Menu
2. In the "Start Search" area, type services and press Enter
3. If prompted, click on Continue in the UAC prompt, or provide the administrator
   password to approve.
4. Scroll down the list of services till you see the service you want to disable:
   MSASCui.exe
   UfSeAgnt.exe
   SfCtlCom.exe
   TMBMSRV.exe
   TmPfw.exe
   TmProxy.exe
5. Right-click on the service name and from the drop down menu, select Properties/b].
   • Click on the Stop button and wait a second for it to stop.
   • Next to Startup type, click on the drop down menu and select Disable.
   • Click on the Apply button.
     NOTE: If the service will not stop and gives a error, then you will need to restart the computer to stop it after you set it to Disabled and clicked on OK.
   [*]Close the Services window.

NOW - Repeat all of my instructions in post#6 starting at Step 2:...re-booting after running Step 3:

** Try running ComboFix in Safe Mode the above doesn't work. Our last resort will be uninstalling Trend Micro temporarily.

dr.m

 

Hello

AdwareAlert shows in your MBAM log:

Let's clean up after it and see if we can now get some more logs. Note: If ComboFix won't run in Normal Mode --- try booting into Safe Mode.

Using ComboFix

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
• If it is not on your Desktop, the below will not work.
• Close/disable all anti-virus and anti-malware programs so they do not interfere with the running of ComboFix. *Remember to re-start them before coming back online.
• Open Notepad and copy/paste the text in the below code box into it (make sure you scroll all the way down in the code box to get all lines selected ):

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
  If it asks you to overide the previous file with the same name, click YES.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.


Run Ccleaner

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, use right click and select Run As Administrator).


Then attach the below logs to your next reply:

• C:\MGlogs.zip
• C:\combofix.txt

Make sure you tell me if you had any problems running this procedure and give a description of how things are working now!

 

We're almost done with the malware removal.

Please describe exactly what the problem is.

• Is the connection hardwired or wireless?
• Is a proxy being used? If so -- is it properly set?
• If a proxy is not being used --- make sure the connection is set to not use one.

Using ComboFix
If ComboFix won't run in Normal Mode --- try booting into Safe Mode.

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
• If it is not on your Desktop, the below will not work.
• Close/disable all anti-virus and anti-malware programs so they do not interfere with the running of ComboFix. *Remember to re-start them before coming back online.
• Open Notepad and copy/paste the text in the below code box into it (make sure you scroll all the way down in the code box to get all lines selected ):

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
  If it asks you to overide the previous file with the same name, click YES.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

Run Ccleaner

Please attach the C:\combofix.txt log and your answers to the questions I asked.

Thanks!
dr.m

 

At what - checkers? .... not even that!

* Just a comment: Using "Last Known Good Configuration" will put back things that were already fixed, so let's not use it while we're working on the pc.

Step 1:
Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

After clicking Fix, exit HJT.

Step 2:
Now download The Avenger by Swandog469, and save it to your Desktop.

• Extract avenger.exe from the Zip file and save it to your desktop
• Run avenger.exe by double-clicking on it.
• Do not change any check box options!!
• Copy everything in the Quote box below, and paste it into the Input script here: part of the window:

• Now click the Execute button.
• Click Yes to the prompt to confirm you want to execute.
• Click Yes to the Reboot now? question that will appear when Avenger finishes running.
• Your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt and it will popup for you to view when you login after reboot.

Step 3:
Run Ccleaner

Step 4:
Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, use right click and select Run As Administrator).


Then attach the below logs to your next reply:

• C:\MGlogs.zip
• C:\avenger.txt

Make sure you tell me if you had any problems running this procedure and give a description of how things are working now!

dr.m