Antivirus websites re-directed & desktop/icons forever to load

Discussion in 'Malware Help (A Specialist Will Reply)' started by gridiron, May 27, 2010.

  1. gridiron

    gridiron Private E-2

    Hey guys – so I have a huge issue, not too sure what virus I’ve run into. I’ll start from the beginning.

    Yesterday as I was closing down my computer I noticed a Java icon on my taskbar, and I wasn’t running any java apps that I know of. I closed it down, and firefox froze on me. I finally decided to CTL+ALT+DEL firefox but I think the damage was done. I immediately ran a malwarebytes scan and it found 5 things, all Trojan/virus related (from what I remember they were avsoft/avsuite related because I remember thinking that they looked like Avast). I deleted them and rebooted. Upon reboot, my computer took forever from the login in screen to get to the desktop/icons. I read some info on running “explorer.exe” but it was already running. I shut it down and tried to run “explorer.exe” in the RUN option in the task manager. When it came up, the desktop and icons appeared, however they looked like an old OS. I have Windows XP, but it looked like windows 98 or something (gray task bar and task manager, hopefully that makes sense).

    I have malwarebytes, avast, mcafee, so I ran scans with those and they didn’t find anything. I could not connect to the internet, so I started up in safe mode and tried a scan then. Came up with nothing. Finally, I did a system restore to yesterday before I got infected and when I restarted it took forever to load again BUT it was back to the XP look (blue task bar/manager) thankfully. I was able to connect to firefox BUT when I go to antivirus sites I get redirected to bad sites according to WOT (I thought having WOT, and a bunch of spyware/antivirus software would save me from this, guess not).

    I’ve run full scans on malwarebytes and avast, along with using my PC to download spybot to a USB stick to transfer over to my laptop and install. Spybot found some spyware but nothing major. I am still getting re-directed (to random BAD sites) when trying to go to anti-virus sites and I don’t want to restart in case 1. it reverts back to the 98 view or 2. takes forever to load my desktop icons (just a blank view of the desktop photo). In addition I ran malwarebytes again (full scan), and it comes up clean (up to date version of the program of today also).

    So, I previously had a virus (6-12 months ago) and got amazing help through these forums using combofix. I also took every measure possible not to get one again with WOT, and these spyware/malware/antivirus programs. I dunno how I got another one! But my dumbass did, damnit!! Anyways, I have downloaded combofix again and I am ready to use it if necessary. Sorry to ramble on, just hoping to give the best picture of the situation. I THANK YOU SOOO MUCH FOR THE HELP IN ADVANCE! YOU GUYS ROCK!

    Thanks! :-o
     
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    Please read ALL of this message including the notes before doing anything.

    Please follow the instructions in the below link:

    READ & RUN ME FIRST. Malware Removal Guide


    and attach the requested logs when you finish these instructions.
    • **** If something does not run, write down the info to explain to us later but keep on going. ****
    • Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

    • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
    Helpful Notes:
    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
    4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
    Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
     

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