Anything nasty here? quick log check please

Discussion in 'Malware Help (A Specialist Will Reply)' started by chezybezy, Oct 17, 2011.

  1. chezybezy

    chezybezy Private E-2

    hi ive been given a laptop to try fix; it has been suffering with total freezes roughly 30mins (or less) after each boot. only a hard reset would work, then it would boot loop a few times then boot properly again and give me some time untill it froze again.

    At first i couldnt get long enough to run anything. However ive managed to limp along and compile the log files attached i would be greatful if someone could glance through them and see if there is anything that needs sorting.
    i have also included a list of start up items as there is a couple that look odd to me, though the scans removed one of them (i have a previous removal / scan list if need be).

    i couldnt get combo fix to run, it wouldnt produce a blue window. (i do remember a while back that i couldnt get it to run when i used it myself).




    // other info / background info / things done etc //
    Just incase anyone has come across the freezing problem before i am going to list what ive done between now and then which has allowed me to get the log files / scans:
    between freezes i have managed to install all but 2 windows updates.(two days due to the constant freezing).
    took laptop apart to clean dust / reapply thermal paste etc - could NOT get the back of the laptop case to split so put back together without doing anything (damn cheap branded laptops from companies that refuse to provide matience manuals! or obvious attachment methods!)
    Ran chkdsk,
    vistas version of memtest (first froze on me, second after restart completed the normal (not enhanced - took too long) test)
    SFC
    Reseated the RAM,
    ran trendmicro online scan - detected one (troj Gen.RB4C4DA - trendmicro delt with it)
    FINALLY about half way through i took the battery pack out and have been running it on ac power, and also took the back (underside) access hatch pannel off (noticed it seemed to not freeze) so have just been running it like this to get the log files etc. once i know it is clean i will put them back on/in and test one at a time see if the problem occures.
     

    Attached Files:

  2. chezybezy

    chezybezy Private E-2

    last file
     

    Attached Files:

  3. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Hi there and welcome. I am currently reviewing your logs and will get back to you with a set of instructions in the next post I make to you.
     
  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Uninstall the below outdated Java.
    • Java(TM) 6 Update 26
    • Java(TM) 6 Update 4
    • Java(TM) 6 Update 7


    Nectar Search Toolbar <--- Did you knowingly install this?

    Do you know what this is running at start up?
    • O4 - HKCU\..\Run: [rappkill] "


    Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
    • R3 - URLSearchHook: (no name) - {9565115d-c7d6-46d3-bd63-b67b481a4368} - (no file)
    • R3 - URLSearchHook: (no name) - - (no file)

    After clicking Fix exit HJT.


    Download and run OTM.

    Download OTM by Old Timer and save it to your Desktop.


    Code:
    :reg
    [-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{aa91a22e-2e6d-4c79-a578-d50109b651aa}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{171DEBEB-C3D4-40b7-AC73-056A5EBA4A7E}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{19F2B849-4ADE-4d4b-85F9-C31C643DBDE9}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{aa91a22e-2e6d-4c79-a578-d50109b651aa}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{AFDBDDAA-5D3F-42EE-B79C-185A7020515B}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{D227E0C1-47CB-4368-8C8F-C49A13ADF83E}]
    
    :files
    C:\Users\Rachel\AppData\Roaming\Microsoft\Windows\Templates\712789849
    
    :Commands
    [emptytemp]
    [Reboot]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
    • Push the large http://farm3.static.flickr.com/2782/4174320048_f01c448b32_o.png button.
    • OTM may ask to reboot the machine. Please do so if asked.
    • Copy everything in the Results window (under the green bar), and paste it into notepad, save it as something appropriate and attach it into your next reply.

    NOTE: If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and attach the contents of that document back here in your next post.

    I want you to run TDSSKiller so refer to the below for how to do so.

    TDSSkiller - How to run


    Please also download MBRCheck to your desktop
    • Double click MBRCheck.exe to run (vista and Win 7 right click and select Run as Administrator)
    • It will show a Black screen with some information that will contain either the below line if no problem is found:
      • Done! Press ENTER to exit...
    • Or you will see more information like below if a problem is found:
      • Found non-standard or infected MBR.
      • Enter 'Y' and hit ENTER for more options, or 'N' to exit:
    • Either way, just choose to exit the program at this point since we want to see only the scan results to begin with.
    • MBRCheck will create a log named similar to MBRCheck_07.16.10_00.32.33.txt which is random based on date and time.
    • Attach this log to your next message. (See: HOW TO: Attach Items To Your Post )

    Make sure you answer any questions that I asked.

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista or Windows7) Then attach the new C:\MGlogs.zip file that will be created by running this.

    Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!
     
  5. chezybezy

    chezybezy Private E-2

    Thanks for the swift reply.

    its a laptop ive been given to try fix. (usually i would just do a reinstall of the OS thus rule out these problems but i couldnt due to the freezing.)

    outdated java uninstalled - sorry thought i had done this step - obviously not! (6.27 manaually downloaded and installed [auto update check didnot identify there was an update])

    no i didnt install the nectar search toolbar - uninstalled.

    i have no idea what the rappkill start up entary is - whats the best way to remove this? registuary entary?

    Deleted the two R3 enteries.

    Ran OTM - Log attached.

    Ran TDSSKiller - Log attached.

    Ran MBR Check - Log attached.

    Ran MGtools GetLogs.bat - File attached.

    When opening the brower to reply to this thread on the laptop i recived a Search Provider error, PageRage?

    Also when adding the attachments IE closed and reported a Data Execution Prevention message? only occured once.
    (oh forgot to ask are any errors reported by my first run of SFC relivent?).
     

    Attached Files:

  6. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member


    Code:
    :reg
    [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
    "rappkill"=-
    
    :Commands
    [emptytemp]
    [Reboot]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
    • Push the large http://farm3.static.flickr.com/2782/4174320048_f01c448b32_o.png button.
    • OTM may ask to reboot the machine. Please do so if asked.
    • Copy everything in the Results window (under the green bar), and paste it into notepad, save it as something appropriate and attach it into your next reply.

    NOTE: If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and attach the contents of that document back here in your next post.



    Please download SystemLook from one of the links below and save it to your Desktop.
    Download Mirror #1
    Download Mirror #2

    • Double-click SystemLook.exe to run it.
    • Copy the content of the following codebox into the main textfield:
      Code:
      :filefind
      *rappkill*
    • Click the Look button to start the scan.
    • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
    Note: The log can also be found on your Desktop entitled SystemLook.txt

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista or Windows7) Then attach the new C:\MGlogs.zip file that will be created by running this.
     
  7. chezybezy

    chezybezy Private E-2

    once again thanks for the swift reply.
    here is the log files.
     

    Attached Files:

  8. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required (If we renamed it please rename it back to Combofix.exe.
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    10. After doing the above, you should work thru the below link:
     

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