appbario

jpinson · Nov 4, 2013

Essentials:
OS: Windows 7 (32 bit)
Anti-Virus – Avast Pro

I recently downloaded a free java download. After that I started experiencing problems where the PC would freeze the desktop after I logged in. I am able to log in using Safe Mode with Networking. Here is what I’ve determined so far:

The main issue why the PC won’t run normally was there was something that downloaded as part of this Java install. What shows up (the most questionable) is a program called Appbario, but there is also the Ask toolbar, along with a couple of other questionable programs.

In safe mode, I was able to remove this Appbario from all of my browsers (IE 10, Chrome and Firefox) and change the home page on each and on Avast Internet security, disable the Appbario which appeared to take over the home page and search functionality of these browsers. Doing this allowed me to log in regular normal mode, but the PC froze again once I went into the control panel to remove these various questionable programs. I can only assume that there may be other suspicious programs behind this as well.

I think I’m going to need more than Avast to get rid of this, but I’m not sure if this is Malware, Spyware or Adware. Has anyone heard of this before? Does anyone have suggestions to get rid of this? There are a lot of sites that provide you with a link to download tools, but I would prefer to have a better understanding of the source of these websites, so that I don’t do any further damage.

Let me know, thanks.

Kestrel13! · Nov 4, 2013

Welcome to Major Geeks!

Please read ALL of this message including the notes before doing anything.

Please follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide

and attach the requested logs when you finish these instructions.

**** If something does not run, write down the info to explain to us later but keep on going. ****

Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

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Helpful Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual update Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.

If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only RogueKiller and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run the rest of the READ & RUN ME FIRST instructions on the infected account.

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Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.

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appbario

jpinson Private E-2

Kestrel13! Super Malware Fighter - Major Dilemma Staff Member