av.exe removed?

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READ & RUN ME FIRST. Malware Removal Guide


and attach the requested logs when you finish these instructions.

• **** If something does not run, write down the info to explain to us later but keep on going. ****
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Helpful Notes:

1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
   
   
   • Starting your computer in Safe mode
2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this aother user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
   
   • Don't Bump! It Only Hurts You!!!

Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
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I will be here.

 

I am not seeing much in the way of malware. Use windows explorer to find and delete:
C:\Users\Tom\AppData\Local\JoQP5tu6W
C:\Users\Tom\AppData\Local\Temp\~tmp1267480749410
C:\Users\Tom\AppData\Local\Temp\uttB28F.tmp
C:\Users\Tom\AppData\Local\Temp\uttB8D6.tmp
C:\Users\Tom\AppData\Local\Temp\uttB8D6.tmp.bat
C:\Users\Tom\AppData\Local\Temp\uttB972.tmp
C:\Users\Tom\AppData\Local\Temp\uttB972.tmp.bat

Explain what happens when you crash. What are you doing? Do you have it set to not reboot on errors so that you have an error report?

 

Then I think I would totally uninstall FF and its related folders and then after running CCLeaner, reinstall it to see if that helps.