Been Hacked

If you have followed through the below

READ & RUN ME FIRST. Malware Removal Guide

Then you should also have logs from:

• Combofix
• MGTools

Please attach those also.

 

Threads merged. You are supposed to post all attachments in one thread. Also you need to attach the requested log from MGtools. Please see the instructions. No HijackThis log was requested.

 

I need the C:\MGlogs.zip

 

What you attached is not the MGlogs.zip. We are asking that you attach the whole folder, not individual files from inside it.

 

It does not sound or look like you are having malware problems. However you ran scans in safe boot mode when you are supposed to run them in normal boot mode unless it is not possible to run them in normal mode. So you will have to get a new log form MGtools run in normal boot mode but do this at the end of the below process.

Also you are extremely out of date with your copy of SUPERAntiSpyware. So to be safe, do the below.

• Please uninstall your current version (this is necessary).
• Then download this SUPERAntiSpyware
• Install this new version. It may tell you that you need to reboot to complete the installation. You must reboot at this time.
• After the reboot, run SUPERAntiSpyware and immediately click the Check for Updates button to get more updates for the database.
• Now run a new full scan of your system. And attach this new log.

You are also way out of date with SpywareBlaster. You have SpywareBlaster 4.2
You need to update to the current program found here: SpyWare Blaster


Now we need to use ComboFix

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it has expired or need to be updated to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box into it:

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

If after running Combofix you discover none of your programs will open up because you recieve the following error: Illegal operation attempted on a registry key that has been marked for deletion then you will need to reboot your computer which will normally fix this problem.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• the new SUPERAntiSpyware log
• C:\ComboFix.txt
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Not really. It may just be a setting on your PC. I will give you a few more things to run to check deeper but your logs are all clean thus far and I don't expect to find anything. Sounds can be heard from cookies or even when new emails are found. Example >> http://www.ehow.com/how_7798412_add-sounds-msn-mail.html

You may want to try just resetting Internet Explorer to default settings and also disabling addons.


Let's get a new log from TDSSKiller. Run this TDSSkiller - How to run

Also run this GMER - running with a random name



Please also download MBRCheck to your desktop

• Double click MBRCheck.exe to run (vista and Win 7 right click and select Run as Administrator)
• It will show a Black screen with some information that will contain either the below line if no problem is found:
  • Done! Press ENTER to exit...
• Or you will see more information like below if a problem is found:
  • Found non-standard or infected MBR.
  • Enter 'Y' and hit ENTER for more options, or 'N' to exit:
• Either way, just choose to exit the program at this point since we want to see only the scan results to begin with.
• MBRCheck will create a log named similar to MBRCheck_07.16.10_00.32.33.txt which is random based on date and time.
• Attach this log to your next message. (See: HOW TO: Attach Items To Your Post )

Now attach all three of the logs from the above tools.

 

Please tell us what problems remain.

 

No malware! As I stated earlier a couple times there was none and we were just checking deeper to be safe. Again none of these new logs found any malware or any other problems.

I suggest that you look in the Software Forum for questions about the clicking sounds at it would seem to just be a setting of some type.


Since you are not having malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
3. Go back to step 6 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!