blue screen on start up

Discussion in 'Malware Help (A Specialist Will Reply)' started by Ryan1, Aug 5, 2012.

  1. Ryan1

    Ryan1 Private E-2

    i rebooted my pc and when it turned on i get this blue screen stating a problem has been detected and windows has been shut down to prevent damage
    technical information:
    Stop: 0x0000007e (0xc0000005, 0xba4b9160,0xba4fb86c,0xba4fb568)
    Kdcom.dll address ba4b9160 base at ba4b800, datestamp 4f8f0f42
    i can only go in safe mode
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Goto the below link and follow the instructions for running TDSSKiller from Kaspersky
    • Be sure to attach your log from TDSSKiller
    Now please download aswMBR ( 511KB ) to your desktop.
    • Double click the aswMBR.exe icon to run it
    • Click the Scan button to start the scan
    • On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.
     
  3. Ryan1

    Ryan1 Private E-2

    windows started up fine now, with no blue screen
     

    Attached Files:

  4. Ryan1

    Ryan1 Private E-2

    anything?
     
  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    TDSSKiller remove the infection. Let's make sure. Run TDSSkiller one more time and attach a new log.


    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:
    • C:\MGlogs.zip
     
  6. Ryan1

    Ryan1 Private E-2

    here u go
     

    Attached Files:

  7. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You still have an infection showing. Run TDSSKiller again and this time if the below show up, delete them ( quarantine....what ever it allows )
    Code:
    11:40:42.0171 2324 \Device\Harddisk0\DR0 ( TDSS File System ) - skipped by user
    11:40:42.0171 2324 \Device\Harddisk0\DR0 ( TDSS File System ) - User select action: Skip 
    Then immediately reboot your PC. After reboot, run TDSSkiller and get a new log and attach it.


    Also tell me how things are working?
     
  8. Ryan1

    Ryan1 Private E-2

    things seems to be working fine now havent had no issues loading windows
     

    Attached Files:

  9. Ryan1

    Ryan1 Private E-2

    i seem to be having some problems where when i open firefox alot of pages opens up without me doing anything, also svchost.exe mem usage is about 300k, iexplorer opens up in the background without knowing also
     
  10. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Okay let's recheck a couple things.
    • Double click the aswMBR.exe icon to run it
    • Click the Scan button to start the scan
    • On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.
    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:
    • C:\MGlogs.zip
     
  11. Ryan1

    Ryan1 Private E-2

    here u go
     

    Attached Files:

  12. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    I see you had used ComboFix on 8/3/2012. That copy is out of date now. Please download and save a current copy of combofix.exe and save it directly onto your Desktop folder. Do not run it yet. We will run it in the instructions below.

    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista or Win 7, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

    F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,-s,userinit.exe,
    After clicking Fix, exit HJT.

    Now we need to use ComboFix
    • Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
      • If it is not on your Desktop, the below will not work.
    • Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
    • If ComboFix tells you it has expired or need to be updated to a new version, make sure you allow it to update.
    • Open Notepad and copy/paste the text in the below quote box into it:
    • Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
    • At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
    • You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
    • Now use your mouse to drag CFscript.txt on top of ComboFix.exe
    • Follow the prompts.
    • When it finishes, a log will be produced named c:\combofix.txt
    • I will ask for this log below
    Note:

    Do not mouseclick combofix's window while it is running. That may cause it to stall.

    If after running Combofix you discover none of your programs will open up because you recieve the following error: Illegal operation attempted on a registry key that has been marked for deletion then you will need to reboot your computer which will normally fix this problem.
    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:
    • C:\ComboFix.txt
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
     
  13. Ryan1

    Ryan1 Private E-2

    things seems to be working quite fine, every time i start up windows a folder used to pop up, but now its not happening
     

    Attached Files:

  14. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're logs are clean.


    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware. You can uninstall RogueKiller and HitManPro.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Press and hold the Windows key http://forums.majorgeeks.com/chaslang/images/Windows_Logo_key.gif and then press the letter R on your keyboard. This opens the Run dialog box.
      • Copy and paste the below into the Run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Go back to step 6 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    10. After doing the above, you should work thru the below link:
     

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