Cannot access add/remove programs or firewall!!

Cushmanh · Apr 11, 2010

I've read through the READ First post. However, I cannot even access my Add/ Remove Programs or Firewall. I have CCleaner, Avast, Malwarebytes Cleaner, the Extractor all downloaded but these are being blocked. Every few seconds there's a Windows Security Alert indicating that various files are infected and "Do you want to activate your antivirus software now?" When you click on this, you are redirected to <snip>

When I try to access the firewall or add/remove programs, the above "alert" tells me that any of the following programs are infected: rundll32.exe, wuauclt.exe, issch.exe, atiptaxx.exe. I've attempted to download some of the suggested programs like Your Uninstaller! 2010 7.0.2010.13, and although I can download them, I cannot execute any of them. HELP! Any suggestions are truly appreciated!!!

Cushmanh · Apr 10, 2010

Hi... more info. Just had another box pop up with the following info- which I have no idea what it means to me- Virus attack from 191.185.107.227 port 61788, attacked port 45408, threat: BankersFox.A. Help!! Anyone??

TimW · Apr 11, 2010

Welcome to Major Geeks!

Please read ALL of this message including the notes before doing anything.

Pleases follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide

and attach the requested logs when you finish these instructions.

**** If something does not run, write down the info to explain to us later but keep on going. ****

Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!

Helpful Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.

If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this aother user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.

To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:

Don't Bump! It Only Hurts You!!!

Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.

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Cannot access add/remove programs or firewall!!

Cushmanh Private E-2

Cushmanh Private E-2

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member