cannot proceed with read and run me first

I am trying to run throught the read and run me first instructions but my computer will not boot in safe mode. I get the safe mode corners but no desktop options. So i decided to run in normal mode but when i try to run ad aware i get a fatal error message please help what do i do?

 

Have you tried Safe Mode w/ Networking? If you still can't get into Safe Mode just skip this for now and procede.

 

i have successfully started in safe mode with network support but i still cannot complete the ad aware step without a fatal error massage and restart

 

Just skip the Ad-Aware scan and procede with the rest.

 

here are the log files without running adaware

 

every time i try to post my attachments the screen turns green and freezes up making me leave the internet and start over when i get back to majorgeeks i try to upload again and it says the last uploads are in progress what do i do

 

Just post them inline and I will convert them for you.

 

i am not familiar with inline and i do not want to assume you are asking me to copy and paste please clarify.

 

Yes, if you can't attach then copy and paste it inline and I will attach it for you.

 

ill have to do 1 at a time this is active scan

Inline logs attached!

 

Inline log attached to post #10

 

Inline log attached to post #10

 

Please see the below thread on how to install and run VundoFix.

• Virtumonde aka Trojan Vundo Fix w/ Tool ...

 

her are the log files you requested after running vundofix

 

Please see the below threads on how to install and run Spy Sweeper and Ewido Anti-Malware. After you ran both programs, attach the logs to your next post along with a fresh HJT log from normal mode.

• Running Spy Sweeper...
  
  
• Running Ewido Security Suite ...

 

here are the attachments you asked for

 

her they are

 

Please look in Add/Remove Programs for the following and uninstall them if found:

Ewido

Spy Sweeper

Now scan with HijackThis and check the boxes for the following entries:
( Make sure ALL browser windows are closed when you click FIX )

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/ycomp/defaults/sb/*http://www.yahoo.co m/search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/ycomp/defaults/sp/*http://www.yahoo.co m
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://v4.windowsupdate.microsoft.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/ie/defaults/sb/ymsgr6/*http://www.yaho o.com/ext/search/search.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ycomp/defaults/su/*http://www.yahoo.co m

O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)

O3 - Toolbar: (no name) - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - (no file)

O4 - HKLM\..\Run: [MyWebSearch Email Plugin]

O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - (no file)
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - (no file)

Again, make sure ALL browser windows are closed when you click FIX.

Next, run CCleaner to clean up cookies and temp files.

Run full scans with Ad-Aware SE & Spybot S&D and have both programs fix what they find.
Note: Remember to get all updates before doing the scans.

Then, as an added precaution, Go to Start > Run and type: cleanmgr and then click OK. Make sure the boxes for these are checked:

• Temporary Files
• Temporary Internet Files
• Recycle Bin

And Click OK.

After you complete the above, REBOOT and proceed with the rest of this fix...

Finally, I would like you to flush your System Restore points. Please follow the instructions in the below:

• Disable and Re-enable System Restore
  
  
• Turn OFF System Restore to flush any bad Restore Points.
  
  
• Then, follow the instructions at the bottom of the linked page to Re-enable the Restore Utility which will create a fresh restore point.

After you complete the above reboot once more and then scan with HijackThis and attach the new log.

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now.

 

the computer is running very well now but when i restart i get a dell folder system 32 folder and free desktop weather installer pop-up this is the computer at my fathers house with share happy high school kids using it so the history is unknown to me. hjt log attached thank you very much

 

Have HJT fix the below entries:

O4 - HKLM\..\Run: [MyWebSearch Email Plugin]
O4 - HKCU\..\Run: [DW4] "C:\Program Files\The Weather Channel FW\Desktop Weather\DesktopWeather.exe"

Next, please download RegSrch.zip

Unzip the archive to your desktop and double click on the VBS file.
(If your AntiVirus alerts, allow the script to run.

Now enter MyWebSearch and post back with the results in this thread (call it regsrch.txt).

 

here is the txt you asked for

 

i should at least be an e-3 after the hours ive put in today

 

Copy the contents of the below Quote Box to Notepad. Then click File and then Save As. Change the Save as Type to All Files. Name the file fix.reg and then click save. (make sure you save it somewhere you can find it. Saving it to your Desktop may make that easy.) Then double-click on the fix.reg file on your desktop (or locate it with Windows Explorer and double click on it if not saved to the Desktop) and when it prompts to Add in to the registry, say yes.

After you complete the above, reboot and let me know how things are running.

 

LOL!!!

You will be a "Private First Class" when you reach post 30.

 

everything is good except the weather popup is still there and the dell window still pops up the weather thing asks if i want to complete installation after clicking the x , the dell window has four folders in it but really seems like something i can take care of in startup manager its too late for me to think for myself at this point i am sorry.

 

Can you take a snapshot of the Dell popup your talking about?

Do you use the Weather thing your talking about? If not, just uninstall it via Add/Remove Programs.

 

It was not in add or remove programs but i found a folder in program files called desktop weather and deleted it. i restarted and it is gone the folders ill restart and get the snapshot

 

Okay, I just want to confirm it's what I think it is before I take action.

 

here it is attached

 

It didn't attach?

 

here it is i forgot to compress it

 

Have HJT fix the below entry, afterwards reboot and see if it still comes up.

O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup

 

it still comes up but i noticed right before the os loading screen after reboot there is a black screen with a blue bar at the top that says dell.com it only flashes for a split second. it has done this all night it did not just start after the last hjt fix.

 

I'm not sure exactly what is causing this to popup. Doesn't appear to be starting from the registry per your HJT log.

You can try Start > Run > msconfig and see if you can find it here.

If you don't use it, you can always uninstall.

 

I went into the ms config startup menu and disabled everything. it is fine now. this computer is at my fathers house and they can decide what they want to startup the computer runs great and i appreciate all of your hard work and patience. Ill probably be back when the kids here get back to their free music addictions again. Thanks again

 

Your Welcome!

You should see this article on How to Protect yourself from malware!

Surf Safely!