Can't get on internet to begin cleaning

Hi - I've used read and run cleaner before to clean viruses and malware off my computer. I'm working on my sister's computer now, but the first problem is that I can't even get to step 2 of your step-by-step because her virus has cut off access to the internet. Where should I start. She appears to have, at a minimum, the antivirus2008 (antvrs.exe) malware, and also had something called ringcentralcall controller, and myconnect special offer. I removed the latter two using add and remove programs. The antvrs.exe malware is still present, has a dialog box stating "Warning! Security Report: Your computer is infected! It is recommendedf to start spyware cleaner tool" there is also a very wordy and grammatically crazy box where her background used to be that starts with "Dangerous SPyware: Many vurses were found on your computer such as: trojan horse, passcapture, etc., your personal information can fall into in the "third hands."....

You get the picture.

When I started working on it, her iexplorer would start up and load about 30 times before crashing. I did step one and went to add/remove programs and removed ringcentral and myconnect, but now I'm stuck because when I load internet explorer, it won't connect to the internet. Not sure what to do.

 

Ignore this post. I followed your instructions in another article and downloaded malwarebytes, superspyware, and spybot, on another computer and loaded them to this one. That got me back on the internet. I'm now going through the read and run me instructions and XP cleaning procedure and will post a new thread when I've got all my logs.

 

Finished Read and Run Me, but still have some trojans

My sister's computer was infected with Vundo and Viurtumonde. I made my way through all the steps and things seem to be running better, but there are still some oddities--such as the my documents window opening every time I reboot. I just replaced McAfee with bitdefender and did a complete scan and its got two viruses in the registry that it cannot replace. Here are the read and run me logs. Will post the bitdefender log in a reply thread. Thanks in advance for your help.

 

Re: Finished Read and Run Me, but still have some trojans

Here's the bitdefender log.

 

Now Cant login-userinit err Re: Finished Read and Run Me, but still have some trojans

The last successful thing I did on the infected computer was send you the logs yesterday. Now I have a logon-logoff loop happening on the infected computer, similar to what is described in this thread: http://forums.majorgeeks.com/showthread.php?t=182608

What is happening is that I get to the log in screen, click the name, it hits the desktop for less than a second and immediately logs off. I think that I quarantined the userinit.exe file when bit defender told me it was infected (or some other stupid move).

Anyway, I cannot get to the operating system at all. It is a toshiba satellite M100, with Windows XP. I tried the recovery disk, but it would require me to erase the hard drive, something I'd rather not do as my sister has never/never backed up her system. I'm not savvy enough to remove the hard drive. Is there another fix?

Please help! Thanks, Chad