Cant remove virus please help !

hi

i got the virus on my laptop. it's a windows 7 starter.
the virus is the one with the white screen where it says 'Please wait while the connection is beeing established.

i tried some methodes mentioned here on the forum to fix it with frst and any other tools, but no result. can't even enter safe mode.

Please help !

 

Hi welcome to Major Geeks, dardush

http://img827.imageshack.us/img827/1263/frst.gif For 32-bit (x86) systems download Farbar Recovery Scan Tool and save it to a flash drive.
For 64-bit (x64) systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
• Use the arrow keys to select the Repair your computer menu item.
• Choose your language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account and click Next.

To enter System Recovery Options by using Windows installation disc:

• Insert the installation disc.
• Restart your computer.
• If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
• Click Repair your computer.
• Choose your language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account an click Next.

On the System Recovery Options menu you will get the following options:

• Select Command Prompt
• In the command window type in notepad and press Enter.
• The notepad opens. Under File menu select Open.
• Select "Computer" and find your flash drive letter and close the notepad.
• In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
• Note: Replace letter e with the drive letter of your flash drive.
• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) on the flash drive. Please attach this log to your next reply. (How to attach)

 

here u go, hope u can help me

 

You have at least two different infections here. ZeroAccess and the German ransom you have experienced.

This fix should at least allow you to get back into Windows but I suspect that your internet will be broken due to the ZeroAccess rootkit. TDSSKiller or ComboFix may fix this automatically when you get to those steps.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Attached is fixlist.txt

• Save fixlist.txt to your flash drive.
• You should now have both fixlist.txt and FRST.exe on your flash drive.

Now re-enter System Recovery Options.
Run FRST and press the Fix button just once and wait.
The tool will make a log on the flashdrive (Fixlog.txt).
Please attach this to your next message. (How to attach)

Now attempt to boot normally.

__

Now run this tool:

http://img196.imageshack.us/img196/3557/tdsskiller.gif I want you to read and follow these instructions: TDSSKiller - How to run

__

Afterwards run,

http://img194.imageshack.us/img194/4930/combofix.gif ComboFix
Click here for instructions on how to run it.

Attach the logs from TDSSKiller and ComboFix when finished.

Let me know if you have trouble along the way.

 

lets give it a try my bad.

 

here are the logs.
thank you , i got into windows, but the only problem with combofix is that i cant get it running, some file C:\32788r22fwjfw\pev.3xe aint working. cant write it.

Thank you one again !

 

Retry ComboFix from Safe Mode.
Follow all the prompts. If an application from ComboFix crashes e.g. pev.3xe , just press OK so it can try to continue and produce a log.

 

nothing happens, even when i press OK or igonre. nothing happens.
no blue screen no nothing, and that pev.3x is still comming up.

what do i do ?

 

We'll skip ComboFix for now.

Complete as much as possible from this thread: READ & RUN ME FIRST Malware Removal Guide

If something does not run, just make a note of it but continue to the next step.

 

i dont know why, but for some reason combofix just opend up. i didn't touch the pc, and it was already by scanning process, where it takes 10 minutes or less...

 

Ok good. Just let it continue. It can take a while. There are 50 stages for it to complete.

 

i'ts on for like 30 min, still scanning for infected files, don't see "stages"... maybe it's stuck `?

 

Maybe.
If you have trouble running a scan, just continue onto the next one and attach the logs you were able to gather when finished.