ComboFix will not install/run

whoaru99 · Sep 9, 2009

Trying to follow the "read and run me first" procedures and when I get to the ComboFix step, I get several error messages such as

Windows cannot find '32788R22FWJFW\iexplore.exe, \hidec.exe, \n.pif, or \nircmd.cfxxe.

Each time I click the "OK" button in the error message, one of these pops up again. This repeats many times until eventually the message boxes stop coming up.

There is a folder in the root of C: with the same 327xxx alphanumeric as shown above.

I have continued the cleaning process, but Malwarebytes still reports Trojan.Banker with the offending file listed as C:\WINDOWS\system32\AcroIEHelpe.dll.

What to do next?

Thanks!

chaslang · Sep 14, 2009

Did you shutdown your protection software before trying to run ComboFix as is requested?

whoaru99 said: ↑

What to do next?
Click to expand...

You need to do what the instructions stated. And that is finish running all of the READ & RUN ME and then attach the logs requested. The first part of the instructions said this

Read These Important Notes:

Complete ALL of the below steps including the specific cleaning instructions for your Windows Version.

If something does not run, write down the info to explain to us later but keep on going.

Do not assume that because one step does not work that they all will not.

Click to expand...

And the last part stated the below:

Step 3: Do You Still Have Problems

Yes, I’m still having problems

DO NOT run the READ ME again!!!! Please attach your logs as given below.

If you do not already have a thread started, start a new thread otherwise post the following in your original thread. Clearly describe in detail the problems you are having and how long ago they started. Think about what you were doing at the time.

Now you need to attach (See: HOW TO: Attach Items To Your Post ) the below logs created while running the above scans

SASlog.txt log from SuperAntiSpyware.

Malwarebytes Anti-Malware log

ComboFix.txt (normally C:\ComboFix.txt)

RRlog.txt (from RootRepeal)

MGlogs.zip - normally it is C:\MGlogs.zip - only attach this log from MGtools.exe DO NOT attach any logs seen in the MGtools folder.

You should attach all of your logs in two messages after you have completed all scans. You need two messages since only 4 attachments are allowed in a single message.

Be patient after posting your logs and wait for one of the helpers to get to you. It can take a while to read thru all of the logs and to create individual fixes for you.

Also DO NOT BUMP your thread to try and get a faster answer. This will actually significantly delay getting an answer. See this: Don't Bump! It Only Hurts You!!!

Click to expand...

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ComboFix will not install/run

whoaru99 Private E-2

chaslang MajorGeeks Admin - Master Malware Expert Staff Member