Connnection dropouts - recovering from infection

webnuttimo · Mar 15, 2009

I have been working 2 days to clean up a machine for a friend. I believe the machine is mostly clean now following all the instructions given in this forum. However I cannot keep a steady Internet connection. It drops out every couple seconds and re-connects.

I have run winsockxpfix.exe, it fails to backup the registry and has zero results when run.

Please see attached MG logs.

Any pointers would be a great help.

--Thank You
--Tim

webnuttimo · Mar 16, 2009

Just an FYI - The connection does not drop while running in safe mode.

Thank you in advance for your help!

chaslang · Mar 18, 2009

Welcome to Major Geeks!

You did not use the current version of MGtools so you will have to re-run it after downloading the version gievn in the READ & RUN ME.

Also need all 4 of the logs requested in the cleaning procedure

Step 3: Do You Still Have Problems

Yes, I’m still having problems

DO NOT run the READ ME again!!!! Please attach your logs as given below.

If you do not already have a thread started, start a new thread otherwise post the following in your original thread. Clearly describe in detail the problems you are having and how long ago they started. Think about what you were doing at the time.

Now you need to attach (See: HOW TO: Attach Items To Your Post ) the below logs created while running the above scans

SASlog.txt log from SuperAntiSpyware.

Malwarebytes Anti-Malware log

ComboFix.txt (normally C:\ComboFix.txt)

MGlogs.zip - normally it is C:\MGlogs.zip - only attach this log from MGtools.exe DO NOT attach any logs seen in the MGtools folder.

You will need to post 2 messages to attach all four logs since only 3 attachments are allowed in any single message. Post all of them in one thread.

Be patient after posting your logs and wait for one of the helpers to get to you. It can take a while to read thru all of the logs and to create individual fixes for you.

Also DO NOT BUMP your thread to try and get a faster answer. This will actually significantly delay getting an answer. See this: Don't Bump! It Only Hurts You!!!

Click to expand...

webnuttimo · Mar 20, 2009

Thank you for your time and assistance!

I have had to return the machine to my friend as is, so I no longer can provide the requested logs.

chaslang · Mar 23, 2009

Okay, but you should advise your friend that there were still things to do.

webnuttimo · Mar 23, 2009

I did indeed tell my friend that the machine was not 100%. It was only at his insistence that I returned the machine without being completely clean and operational.

Thank you again for your time and assistance.

chaslang · Mar 27, 2009

You're welcome. Surf safely!

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Connnection dropouts - recovering from infection

webnuttimo Private E-2

Attached Files:

MGlogs.zip

webnuttimo Private E-2

chaslang MajorGeeks Admin - Master Malware Expert Staff Member

webnuttimo Private E-2

chaslang MajorGeeks Admin - Master Malware Expert Staff Member

webnuttimo Private E-2

chaslang MajorGeeks Admin - Master Malware Expert Staff Member