Don't Know What's Going ON!?

ProfTC · Nov 25, 2009

Need some cyber-relief- :wave Please take a look. Need a friend with this. Tom
PAK-Generic.001 Virus Deleted by Trend Micro but what did it do to computer? Post after IOBIT repair.

PROBLEM: Some links do not respond when pressed, IE8 sometimes crashes for no apparent reason while surfing, Netflix logo suddenly appeared in WMC and was able to watch movies (couple months during spring/summer) now when I press play movie, WMC crashes. Use TrendMicro Internet Security 16, scan with Malwarebytes, uninstalled Superantispyware Pro today (interferes with TrendMicro). Any help will be appreciated. Won't go near registry without support. Not an expert but can make my way with certain things alone and others if explained. Many thanks.

First did a safe-mode TrendMicro TVScan

Copyright (c) 1990 - 2006 Trend Micro Inc.
Report Date : 11/18/2009 17:06:58
VSAPI Engine Version : 8.952-1009
VSCANTM Version : 2.00-1000 (Official Build)
VSGetVirusPatternInformation is invoked

Virus Pattern Version : 633 (493659/533699 Patterns) (2009/11/17) (663350)
VSGetVirusPatternInformation is invoked

Virus Pattern Version : 855 (40040/533699 Patterns) (2009/11/11) (85500)
Command Line: C:\Program Files\Trend Micro\Internet Security\TVScan32.exe -S -SSAPTN -VSSPYWARE+ -c -d2 -I -LC=C:\Users\Prof.DiBiasi\Desktop\Virus Scan.log A:\ C:\ D:\ E:\ F:\ G:\
Fail to Clean [ PAK_Generic.001]( 1) from C:\Users\Prof.DiBiasi\GoToAssistDownloadHelper.exe
Success Delete [ PAK_Generic.001]( 1) from C:\Users\Prof.DiBiasi\GoToAssistDownloadHelper.exe
181255 files have been read.
181255 files have been checked.
181200 files have been scanned.
291653 files have been scanned. (including files in archived)
1 files containing viruses.
Found 1 viruses totally.
Maybe 0 viruses totally.
Stop At: 11/18/2009 18:34:46 1 hour 27 minutes 44 seconds (5263.63 seconds) has elapsed.(29.040 msec/file)
---------*---------*---------*---------*---------*---------*---------*---------*
Secondly downloaded IObit and did some repairs. PC may have stabilized a bit but still quirky and WMC acting strange (Netflix still not working but there is streaming with other programs)

HJT Log

TimW · Nov 25, 2009

Welcome to Major Geeks!

Please read ALL of this message including the notes before doing anything.

Pleases follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide

and attach the requested logs when you finish these instructions.

**** If something does not run, write down the info to explain to us later but keep on going. ****

Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!

Helpful Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.

If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.

To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:

Don't Bump! It Only Hurts You!!!

Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.

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Don't Know What's Going ON!?

ProfTC Private E-2

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member