dwm.exe problems

Discussion in 'Malware Help (A Specialist Will Reply)' started by stangfreak1984, Oct 29, 2010.

  1. stangfreak1984

    stangfreak1984 Private E-2

    i have read a few post about other ppl having these problems. c:\users\j\appdata\local\temp\dwm.exe and have been reading that i need to down load highjacker and etc. do i use the save files that was posted for others. or are they custom made. thanks for the help
     
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    I dwm.exe is running from that location then it would be a problem. The valid Windows program named Destop Windows Manager should only be running from C:\Windows\system32\dwm.exe. I suggest that you work thru the below cleaning procedure.

    Please read ALL of this message including the notes before doing anything.

    Please follow the instructions in the below link:


    READ & RUN ME FIRST. Malware Removal Guide


    and attach the requested logs when you finish these instructions.
    • **** If something does not run, write down the info to explain to us later but keep on going. ****
    • Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

    • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
    Helpful Notes:

    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
    4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
    Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
     
  3. stangfreak1984

    stangfreak1984 Private E-2

    [edie by chaslang] Inline logs changed into attachments.
     

    Attached Files:

    Last edited by a moderator: Nov 4, 2010
  4. stangfreak1984

    stangfreak1984 Private E-2

    just to clear up a few thing, i had to post the logs like this cause my laptop would not let me upload anything sorry about that. but all is well and fixed. i could not think u anuff
     
  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You need to attach the requested log from MGtools which is C:\MGlogs.zip. We specifically stated not to attach HijackThis logs and not to post anything from inside the MGtools folder unless requested.

    What problems are you still having if any?

    See if AskToolbar is installed. If it is then uninstall it.

    Is the below startup process something you put on your PC?
    "CollaborationHost"="c:\windows\system32\p2phost.exe" [2008-01-19 192000]
     
    Last edited: Nov 4, 2010

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