FakeAlert

dutchpancake · Sep 10, 2009

I recently was an idiot, clicked on some internet link I should not have and got my work computer FULL of malware (I specify work computer because I do not have administrative access, which has made this all the more difficult). I browsed this as well as other forums to figure out how to rid myself of all that crap. Using a combination of Hijack This, Norton Antivirus (got the latest update here since my LiveUpdate wasn't working) and SUPERAntiSpyware Free Edition I cleared most of the crap I was infected with (including Braviax.exe, MSA.exe and b.exe).

However, I also downloaded and ran the scan-only version of Exterminate It. When I run it, it says I still have a FakeAlert. When I look to see where it is, it says it is located in C:\Windows\Tasks under some random 40 character name in curly brackets ({BB65B0FB-5712-401b-B616-E69AC55E2757}.job). However, I cannot find this file. I know that it is running, and trying to run the malware because I can see it (trying and failing) in the log file (ShedLgU). How do I find and remove these "scheduled tasks"?

chaslang · Sep 14, 2009

Welcome to Major Geeks!

If this is a work PC, don't you have an IT Department? Is it against company guidelines for you to be trying to fix this via external measures. If it is, you should not ask us for help since the violation of company guidelines could be cause for termination.

If you think it is okay to work on the PC with us then please read ALL of this message including the notes before doing anything.

Please follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide

and attach the requested logs when you finish these instructions.

**** If something does not run, write down the info to explain to us later but keep on going. ****

Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!

Helpful Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.

If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.

To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:

Don't Bump! It Only Hurts You!!!

Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.

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FakeAlert

dutchpancake Private E-2

chaslang MajorGeeks Admin - Master Malware Expert Staff Member