Hello, Hoping for some assistance. On Monday morning, I was getting updates for a friend's laptop. At the same time, I was on my desktop going through emails, surfing etc. Both systems were using ethernet cables, plugged into a wireless router. Closed internet explorer and just happened to notice the norton security icon was missing in the bottom tray. Not even sure when that happened. Went to my desktop and clicked on the Norton icon and computer froze up. Shutdown desktop computer and waited for laptop to finish updates. Removed laptop from router. Rebooted. Tried using "Live Update" for Norton and said it was not able to update and would need to reboot system. Rebooted and wasn't able to get online. Was able to get into safe mode and I deleted Norton. Long story short, ended up with "Generic Host Process for Win32 Services" error. Found your site and performed the Read and Run me first process. Just a couple of issues with running the process and they are as follows: 1) After running SuperAntispyware, I rebooted as directed and got a blue screen. Technical Info: Stop:0x0008086(0x00000000,0x0000000,0x00000000,0x0000000) Reset tower and at startup it said computer had recovered from a serious error. I hit the send error and it sent me to microsoft windows error reporting site. Said My RAID controller was missing a driver. Didn't download. I just continued on to the next step. 2) When preparing to run Combofix, after disabling Avast antivirus, I tried running Combofix and it said that Norton antivirus was still enabled and to disable it before continuing. Did a search and did not find Norton anywhere. Clicked Ok and Combofix said Norton was still enabled, but would go ahead and run. After performing the scans, I rebooted and still have the Generic Host Process Error. Here are the logs and thanks in advance for any help!