Google Browser Hijacked - help needed

Does each and every user on this machine need to have admin privileges?? Not a wise idea anyway.

Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

• R3 - URLSearchHook: (no name) - {0BC6E3FA-78EF-4886-842C-5A1258C4455A} - (no file)
• O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present
• O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Control Panel present

After clicking Fix exit HJT.

Use windows explorer to find and delete these files:

• C:\Users\Simon\AppData\Roaming\inst.exe
• C:\ProgramData\xml26E5.tmp
• C:\ProgramData\xml285D.tmp
• C:\ProgramData\xml28EA.tmp
• C:\ProgramData\xmlAAFE.tmp
• C:\ProgramData\xmlABF8.tmp
• C:\ProgramData\xmlACB5.tmp

Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Make sure that you tell me if you receive a success message about adding the above
to the registry. If you do not get a success message, it definitely did not work.

Run Ccleaner. Only use the Run Cleaner button. Do not run anything else on any other forms.

Now rename Combofix.exe to cf123.com and try again to run it, if not in normal mode then try safe mode.

Run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista or Windows7) Then attach the new C:\MGlogs.zip file that will be created by running this.

Still having redirects? It very well could be your router. There is a little button on the bottom ( on most models ) to reset it to factory settings. Do that. You may then need to go back into it to set any special setting that you may have set up originally. But do that first and see if that doesn't take care of it.

You can test this theory by connecting directly to your modem and if the redirects stop, then you know it is the router that is infected.

If the redirects are STILL occurring after that then you can let me know and we will uninstall Firefox and reinstall after cleaning up properly.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista or Windows7) Then attach the new C:\MGlogs.zip file that will be created by running this.

 

Yes do report back with the status of the machine. I am off to work soon but shall return in a few hours time.

 

Back up your bookmarks, uninstall Mozilla Firefox, ensure that after uninstallation that no leftover folders remain such as:

• C:\Program Files\Mozilla Firefox
• C:\USERS\Your account\AppData\Roaming\Mozilla
• C:\USERS\Your account\AppData\Local\Mozilla

Run Ccleaner.
Reboot the machine
Reinstall Firefox.
Let me know how things are running.

 

Yes.

Download OTL to your desktop.

• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
• Vista and Windows 7 users Right-click OTL and choose Run as Administrator)
• When the window appears, underneath Output at the top change it to Minimal Output.
• Check the boxes beside LOP Check and Purity Check.
• Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.

When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.

Attach both of these logs into your next reply.

 

Think I found the problem, which showed all along in the newfiles.log, I had missed it.

We need to run an OTL Fix

• Right-click OTL.exe And select " Run as administrator " to run it. If Windows UAC prompts you, please allow it.
• Copy and Paste the following code into the Image textbox. Do not include the word Code

Code:

:files
C:\Windows\System32\drivers\ute4nzcz.sys

:otl
DRV - (ute4nzcz) -- C:\Windows\System32\drivers\ute4nzcz.sys ()
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.bigseekpro.com/burn4free/{4D749F45-5517-4C92-9C51-E00BBF7E32CA}
@Alternate Data Stream - 95 bytes -> C:\ProgramData\TEMP:5C321E34
@Alternate Data Stream - 76 bytes -> C:\Users\Simon\My Widgets:Roxio EMC Stream
@Alternate Data Stream - 451 bytes -> C:\ProgramData\TEMP:05EE1EEF
@Alternate Data Stream - 165 bytes -> C:\ProgramData\TEMP:DBAC2017
@Alternate Data Stream - 150 bytes -> C:\ProgramData\TEMP:7250CDF6
@Alternate Data Stream - 147 bytes -> C:\ProgramData\TEMP:DFC5A2B2
@Alternate Data Stream - 129 bytes -> C:\ProgramData\TEMP:587EB586
@Alternate Data Stream - 127 bytes -> C:\ProgramData\TEMP:1CA73D29
@Alternate Data Stream - 125 bytes -> C:\ProgramData\TEMP:6724CB45
@Alternate Data Stream - 123 bytes -> C:\ProgramData\TEMP:BEB71B81
@Alternate Data Stream - 1214 bytes -> C:\Users\Simon\Desktop\SO GREEN AND STILL KIDS LOVE THEM - New online shop an answer to eco-friendly kids entertainment.eml:OECustomProperty
@Alternate Data Stream - 121 bytes -> C:\ProgramData\TEMP:E965A533
@Alternate Data Stream - 116 bytes -> C:\ProgramData\TEMP:CE6885F1
@Alternate Data Stream - 116 bytes -> C:\ProgramData\TEMP:3447AB86
@Alternate Data Stream - 116 bytes -> C:\ProgramData\TEMP:2A096472
  
:commands
[EMPTYTEMP]
[RESETHOSTS]
[REBOOT]

• Then click the Run Fix button at the top.
• Click Image.
• OTL may ask to reboot the machine. Please do so if asked.
• The report should appear in Notepad after the reboot. ATTACH that report in your next reply.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista or Windows7) Then attach the new C:\MGlogs.zip file that will be created by running this.

How're things running at this point? Any joy?

 

Yes, UK time here for me too. The logs look good now. C:\Users\Simon\AppData\Roaming\inst.exe <--- Delete this file.

Let me know if the redirects persist or not now that we have deleted the file I missed before.

 

Hmm damn. Okay, tell me, do these redirects occur in safe mode too?


Run this and attach the results.

Using ESET's Online Scanner

 

Yes, when you have chance let me know.

 

That's great!

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!