1. Debra Reynolds

    Debra Reynolds Private E-2

    TrendMicro reported a persistent HACDEF.GEN trojan and couldn't clean it. I used a generic manual remedy to run a registry tool to make the files it generated visible, but nothing was revealed.

    I have run the tools from this site, and tried to reinstall Win XP/totally reformat in case the trojan was in the FAT sectors, but found that it isn't easy to reformat in XP.

    Dell Dimension 4500.

    Logs attached. Oh learned ones, does it appear I need further cleaning, or am I cleaned well enough. Loved the routines, tho it takes a long time to run them....

    Feedback would be appreciated.
     

    Attached Files:

  2. Debra Reynolds

    Debra Reynolds Private E-2

    The rest of the files requested, thanks.

    Deb
     

    Attached Files:

  3. matt.chugg

    matt.chugg MajorGeek

    Using add/remove programs which can be accessed from the control panel, uninstall the following:

    Download and install Sun Java Runtime Environment 5.0 Update 9


    Download

    - Pocket KillBox

    Extract to its own folder somewhere that you will be able to locate later.

    IMPORTANT: You should print or save the below locally, so you can refer to them while offline. You must exit all browsers before running the below steps and it would be best if you actually physically unplug your cable to the internet, reboot, and do not run anything but what I give you to do. Also it would be good to exit all processes and items in your System tray.

    Do the above before continuing! Okay unplug your cable now.

    Make sure you have rebooted in Normal Mode (do not open any other processes)




    Run HijackThis. Click the 'Do a system scan only' button.


    Once the scan has completed click Config

    Click Misc Tools

    Click Open Process Manager

    Terminate the following processes by selecting them from the list and clicking Kill Process

    Click back to return to the scan results.

    Place a checkmark in the box next to the following lines:


    Click on the 'Fix checked' button. Wait for HijackThis to finish; close HijackThis.



    Now run Pocket Killbox by doubleclicking on killbox.exe
    Choose Tools > Delete Temp Files and click Delete Selected Temp Files.
    Then after it deletes the files click the Exit (Save Settings) button.
    NOTE: Pocket Killbox will only list the added files it is able to find on the system. So when you do the below, if some files do not show in the list after pasting them in, just continue.

    Select:
    • Delete on Reboot
    • then Click on the All Files button.
    • Please copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):


    • Return to Killbox, go to the File menu, and choose Paste from Clipboard.
    • Click the red-and-white Delete File button. Click Yes at the Delete on Reboot prompt.
    If you receive a PendingFileRenameOperations prompt, just click OK to continue (But please let me know if you receive this message!).
    If Killbox does not reboot just reboot your PC yourself.



    Now boot into SAFE MODE

    Open Windows Explorer navigate to and DELETE the following: (Some of these may have already been deleted by Pocket Killbox)


    If you have Windows XP delete the contents of C:\WINDOWS\Prefetch.


    REBOOT to Normal Mode.


    I need some more information about some files. Please follow the instructions here: Using GetDetails
    for the following files



    Let me know how things are running now

    Post a fresh HijackThis log, a fresh newfiles log and a fresh activescan log and the getdetails log.
     

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