have run all scans still got virus

Discussion in 'Malware Help (A Specialist Will Reply)' started by PunkSunflower, Apr 15, 2009.

  1. PunkSunflower

    PunkSunflower Private E-2

    AVG started reporting yesterday that I had w32.virut infection in one of my games (even though i had this game for months), so i tried uploading it to jotti and it said it was a virus but not the virut infection.
    Since that moment every now and again an avg balloon pops up and repeats the warning (as though im trying to open the file - which im not. Internet Explorer also started to randomly close down.

    I came across your site and have followed all steps in the malware removal, it did remove a couple of registry items (ive included logs) but they havent even noticed the file that avg did.

    I tried uninstalling the game but i don't have permissions to do so (im on administrator account) so im not sure what to do.

    Here are my logs, many thanks in advance:
     

    Attached Files:

    PunkSunflower, Apr 15, 2009
    #1
  2. PunkSunflower

    PunkSunflower Private E-2

    Re: have run all scans still got virus i think its a new virus

    i have uninstalled game now but got messages saying svchost and explorer was infected.. seems so unfair so many answers but not for me..boohoo... havent shut down yet my pc is weeping..
     
    PunkSunflower, Apr 16, 2009
    #2
  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Re: have run all scans still got virus i think its a new virus

    Welcome to Major Geeks!

    You should read the below sticky thread which was also given to you in the READ & RUN ME. it explains how we work and also how posting this 2nd message cost you another day or so of additional waiting time.

    Don't Bump! It Only Hurts You!!!


    Your logs are not showing any problems. However that does not mean you are clean. Virut (which goes by many names) will not typically show in these scans. You have to run a full system scan with a good antivirus program that has the ability to detect these PE type file infectors. In most case, it is best to reinstall when a system is truly infected with Virut. All executable files will eventually, if not already, become infected and you system will become more and more unreliable. No executable type files are safe to backup since they may be carrying the infection.

    You could try using the below tools but be forwarned that cleaning these infections can sometime result in an unbootable PC afterwards since infected files cannot always be cleaned and are thus deleted. If the files are necessary for your PC to boot....well then you our now out of luck:

    http://www.avg.com/us.virus-removal.ndi-67762

    Using Dr.Web CureIt
     
    chaslang, Apr 19, 2009
    #3
  4. PunkSunflower

    PunkSunflower Private E-2

    thanks for looking
    sorry about "bumping" i haven't used forums before and didn't realise I had done this.

    I have run both programs you suggested and rmvirut didn't find anything but there were a lot of files it "couldn't open" - so I'm not sure if it was missed - is there a way to scan these files?

    DrWeb found a virus but cured it (it wasn't virut) and I've run it again and found nothing.

    Is it possible that avg 8.5 pro caught the virus in time or is it more likely hidden? Is it possible avg got the virus name wrong?

    I am willing to Format system if its necessary but would prefer not to.. my kids have got loads of save games and mp3's they've ripped from their cds which would take forever to rip again.

    Thanks again for helping.
     
    PunkSunflower, Apr 21, 2009
    #4
  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Unless you tell me which files you are referring to exactly, I cannot really comment other than saying many system files are locked and cannot be scanned which is normal.

    Probably not a problem. You should have attached the log requested in that procedure. It may have just been false detections of things used by MGtools (like process.exe) or by ComboFix.

    Don't really know. Give me a log from AVG that shows what it found. Odds are if the scans I gave you found nothing, and if AVG is not finding anything, and you are not having problems, then you may not have the infection.
     
    chaslang, Apr 25, 2009
    #5

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