Hello all

Discussion in 'Malware Help (A Specialist Will Reply)' started by shaneomac, Mar 2, 2014.

  1. shaneomac

    shaneomac Private E-2

    Hello all , i came across this forum while trying to figure out why all my settings changed , heres what happened i did my usual check ups with malwarebytes and avg scan finished no problem then 2 hours later which happened today my internet went down , couldnt even see the icons in the network folder to configure the connection i tried going into device manager nothing but a blank screen , my desktop picture had dissapeared which never happened before. so i waited for a couple hours did some trouble shooting with my service provider they couldnt fix it .. then when i tried to look into the device folder and the connection folder the folders showed up and the list of devices showed up so i did what was told on the internet and now have internet but no sound out of my speakers but there is sound in my headphones at one point the network icon was stuck on aquaring network address for hours until just 1 hour ago the internet came back on but every 10 min the hour glass on the pointer will start to pick up something is loading when there is nothing happening , .. Also did another scan with avg and malware bytes but they found no viruses , and another thing to note everytime i turn the computer on windows firewall always gets turned off without consent of doing so .. so for now i have no speakers working and the computer is very slower then usual . question if it is a virus adware ect what kind is it and how to find out if it is , i ran GMER rootkit detector program and it showed about 100 things detected but i dont know how to operate this program so ill leave that be . Sorry if this is the wrong spot to post

    :cool Cheers
     
  2. shaneomac

    shaneomac Private E-2

    Also ran rogue killer and 3 keys came up flashing rans gendarm . not sure what it is will wait for someone to confirm to delete . 8 threats detected by kapersky GMER found at least a 100 threats still scanning . im new to this so sorry if im not doing this right .
     
  3. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Welcome to Major Geeks!

    Please read ALL of this message including the notes before doing anything.

    Please follow the instructions in the below link:

    READ & RUN ME FIRST. Malware Removal Guide

    and attach the requested logs when you finish these instructions.
    • **** If something does not run, write down the info to explain to us later but keep on going. ****
    • Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

    • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
    Helpful Notes:

    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools and the manual update Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only RogueKiller and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run the rest of the READ & RUN ME FIRST instructions on the infected account.
    4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
    Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
     
  4. shaneomac

    shaneomac Private E-2

    Here are all the logs , except malware bytes as it says when i try to update unable to update please contact support team with error code . i noticed a few times a error report please send or dont send . with mgtools but it still kept scanning in the CMD promt . hope im doing this right . cheers . thanks for taking the time to help me .
     

    Attached Files:

    Last edited by a moderator: Mar 3, 2014
  5. shaneomac

    shaneomac Private E-2

    Also when rogue killer does its scan it brings a unkown website into firefox about the ransom-ware. i dont want to post the website in case its a virus or ? if so let me know and ill post the website , also to note the website is all in a different language
     
  6. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Before we start.... I would like for you to use MSConfig to put this machine back into normal start up mode

    Please disable Spybot's TeaTimer.

    How to disable Spybot's TeaTimer


    Re run Hitman Pro and have it remove the below:

    http://img805.imageshack.us/img805/9659/rktigzy.gif Fix items using RogueKiller.

    Double-click RogueKiller.exe to run. (Vista/7/8 right-click and select Run as Administrator)
    When it opens, press the Scan button
    Now click the Registry tab and locate these 3 detections:

    • [HJ DLL][Rans.Gendarm] HKLM\[...]\CCSet\[...]\Parameters : ServiceDll (C:\DOCUME~1\Colin\wgsdgsdgdsgsd.dll [x]) -> FOUND
    • [HJ DLL][Rans.Gendarm] HKLM\[...]\CS001\[...]\Parameters : ServiceDll (C:\DOCUME~1\Colin\wgsdgsdgdsgsd.dll [x]) -> FOUND
    • [HJ DLL][Rans.Gendarm] HKLM\[...]\CS002\[...]\Parameters : ServiceDll (C:\DOCUME~1\Colin\wgsdgsdgdsgsd.dll [x]) -> FOUND
    Place a checkmark next to each of these items, leave the others unchecked.
    Now press the Delete button.
    When it is finished, there will be a log on your desktop called: RKreport[2].txt
    Attach RKreport[2].txt to your next message. (How to attach)
    Reboot the machine.




    Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

    • O2 - BHO: (no name) - {180E37B8-072D-48E4-800D-F353EE800672} - (no file)
    • O2 - BHO: (no name) - {201f27d4-3704-41d6-89c1-aa35e39143ed} - (no file)
    • O2 - BHO: (no name) - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
    • O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
    • O2 - BHO: (no name) - {707db484-2428-402d-afb5-d85b387544c7} - (no file)
    • O2 - BHO: (no name) - {ecdee021-0d17-467f-a1ff-c7a115230949} - (no file)
    • O2 - BHO: (no name) - {FCBCCB87-9224-4B8D-B117-F56D924BEB18} - (no file)
    • O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} -
    • O16 - DPF: {6A060448-60F9-11D5-A6CD-0002B31F7455} (ExentInf Class) -
    • O16 - DPF: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} (Java Plug-in 1.6.0_15) -
    • O16 - DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} (Java Plug-in 1.6.0_17) -
    • O16 - DPF: {CAFEEFAC-0016-0000-0019-ABCDEFFEDCBA} (Java Plug-in 1.6.0_19) -
    • O16 - DPF: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA} (Java Plug-in 1.6.0_21) -
    • O16 - DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} (Java Plug-in 1.6.0_22) -
    • O16 - DPF: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} (Java Plug-in 1.6.0_23) -
    • O16 - DPF: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} (Java Plug-in 1.6.0_26) -
    • O16 - DPF: {CAFEEFAC-0016-0000-0029-ABCDEFFEDCBA} (Java Plug-in 1.6.0_29) -
    • O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) -
    After clicking Fix exit HJT.




    Download and run OTM.

    Download OTM by Old Timer and save it to your Desktop.


    Code:
    
    :files
    C:\DOCUME~1\Colin\wgsdgsdgdsgsd.dll
    C:\Documents and Settings\Colin\Local Settings\Application Data\SearchProtect
    
    :reg
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{014DB5FA-EAFB-4592-A95B-F44D3EE87FA9}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{409DD3B4-D1F8-EC6E-EDBD-2367FDA78762}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{77AA745B-F4F8-45DA-9B14-61D2D95054C8}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{81C79057-A44F-4B04-9431-0F4E9BB7AAFA}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{9543FA15-171D-4858-9030-8AE34D576D8F}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{96bd48dd-741b-41ae-ac4a-aff96ba00f7e}]
    :Commands
    [emptytemp]
    [Reboot]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
    • Push the large http://farm3.static.flickr.com/2782/4174320048_f01c448b32_o.png button.
    • OTM may ask to reboot the machine. Please do so if asked.
    • Copy everything in the Results window (under the green bar), and paste it into notepad, save it as something appropriate and attach it into your next reply.

    NOTE: If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and attach the contents of that document back here in your next post.



    Download Windows Repair by Tweaking.com and unzip the contents into a newly created folder on your desktop.
    • Now run Repair_Windows.exe by double clicking on it ( if you are running Vista or Win 7, use right click and select Run As Administrator)
    • Now select the Start Repairs tab.
    • The click the Start button.
    • Create a System Restore point if prompted.
    • On the next screen, click the Unselect All button to first deselect all repairs.
    • Now select the following repair options:
      • Reset Registry Permissions
      • Reset File Permissions
      • Register System Files
      • Repair WMI
      • Repair Windows Firewall
      • Remove Policies Set By Infections
      • Repair Winsock & DNS Cache
      • Repair Proxy Settings
      • Repair Windows Updates
      • Set Windows Services To Default Startup
    • Now on the lower right side check the box to Restart/Shutdown System When Finished
    • Then make sure the Restart System radio button is enabled.
    • Shutdown any other programs that you are running now before continuing.
    • Now click the Start button.
    • Be patient while the tool repairs the selected items.
    • It should reboot automatically when finished.

    After reboot, check to see if your firewall is working.



    http://imageshack.us/a/img841/7292/thisisujrt.gif Please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.




    Rescan with RogueKiller and attach a new log.


    Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista, Windows7 or Win8) Then attach the new C:\MGlogs.zip file that will be created by running this.

    Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!
     
  7. shaneomac

    shaneomac Private E-2

    HEllo , i tried restarted and boot in normal model but the network gets stuck on inquiring network address .
     
  8. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Just follow the instructions however you can then please. :)
     
  9. shaneomac

    shaneomac Private E-2

    Tried hijack this and keep getting error would you like to send error report or dont send .
     
  10. shaneomac

    shaneomac Private E-2

    Everything crashed once i ran junk ware removal tool it said if found a bad module so it needed to shut down i pressed ok it restarted and once on desktop everything that would start up all had a error message saying dont send or send error boxes with a x in the bar memory errors desktop wallpaper dissapeared firewall shut off all my antivirus programs dissapeared im now confused .
     
  11. shaneomac

    shaneomac Private E-2

    Here are the logs you said to provide . looks like everything is good going to reboot and see if that send error will happen again .
     

    Attached Files:

  12. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Hi there. :)

    Looking LOTS better. Just a little left to do:


    If you do not use Windows Messenger Run this Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.


    Delete this:
    C:\Documents and Settings\All Users\Application Data\{B644D7CA-ED9A-4CC3-8B1A-E869804FE785}


    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others) and running MGclean.bat did not remove them, you can delete these files now.
    3. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    4. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    5. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    6. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    7. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.

    8. After doing the above, you should work thru the below link:
     

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