HELP!! Malwarebytes, SUPERAntiSpyware won't update and other problems

Discussion in 'Malware Help (A Specialist Will Reply)' started by JustinLH1125, Jan 23, 2010.

  1. JustinLH1125

    JustinLH1125 Private E-2

    Ok, the other night I had a visit from Antivirus Live and luckily I think, or I HOPE, that I caught it before it really wrecked stuff up thanks to Malwarebytes. Well yesterday (1/22), I was just surfing the internet and I decided to try to get into Yahoo Messenger Chat and low and behold, nothing would load. So I knew something was up, and I went to start scanning stuff. Well, I'm scanning without updates because BOTH Malwarebytes and SUPERAntiSpyware wouldn't update...AND I thought I'd try updating YIM to it's newest version and as predictable...no dice. So I know that something's still on my computer and I don't know what, so that's why I need help. Right now, I'm running both CA Yahoo Anti-spy and SUPERAntiSpyware to see what they get. But I do have a HiJackThis Log, and I can also try to get a log of my last 2 Malwarebytes Scans. Please Help!!
    Also my computer just magically switched to military time...

    OS: Windows XP
    Processor/Make of PC: intel celeron D processor/e-Machines (not sure of model number)

    P.S. Also, I need a good recomendation for an awesome Anti-Virus program, McAffe's about to expire and I want something different. Also something that can prevent something like this from happening again.
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Welcome to Major Geeks!

    Please read ALL of this message including the notes before doing anything.

    Pleases follow the instructions in the below link:

    READ & RUN ME FIRST. Malware Removal Guide


    and attach the requested logs when you finish these instructions.

    • **** If something does not run, write down the info to explain to us later but keep on going. ****
    • Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.


    • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
    Helpful Notes:


    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this aother user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
    4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:

    Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
     
  3. JustinLH1125

    JustinLH1125 Private E-2

    Ok, it's been a couple of days and I did as you said, and still my computer's having problems...Some of my programs still won't fully access the internet, mainly yahoo messenger. I've scanned through Malewarebytes using a full scan and found nothing. I know you said another post would further hurt me, but I wanted to update and at least give you my pdated logs for malwarebytes as well as another hijackthis. I really want to get my problem fixed instead of waiting around for someone to tell me how, or I do it myself and mess things up further, or have to system restore. Please?
     

    Attached Files:

  4. JustinLH1125

    JustinLH1125 Private E-2

    You know what, forget it, delete this topic. I'm getting help from somewhere else.
     
  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    We would have been happy to help you with your issues, but we need you to attach the logs we request. I don't have a crystal ball to see inside your system. And if you are waiting only 4 hours for a fix from the logs you did attach, then you should consider going elsewhere. We work from oldest to newest. Presently I am working from page 3.
     

MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds