Help Needed for complete beginner

cmichael89 · Apr 29, 2013

Hello all, I am having a few problems with my laptop which i believe stem down to malware but i am a complete beginner, i have read the read me first thread but can't get my head around it. I will try to explain in as much detail as i can my problems.

I am using Windows 7 and on start up pops up a box saying ... RunDLL... There was a problem starting C:\PROGRA2\nilo3b.dat The specified module could not be found.

My major problems started a few months ago with google redirecting me to incorrect sites off the searches i carry out.

It seems that the problem is getting progressively worse as now my laptop will not even open google or bing and will not search off the yahoo site.

My laptop also plays random music/adverts through the speakers at irregular times for 5 seconds or so even when no programmes are open.

Also at times my laptop will come up with a blue screen and says if is dumping file memory and then once complete it will restart my laptop ( i dont know if this is linked but thought it was worth mentioning)

I do run malwarebytes anti-malware and it picks up infected objects which it then removes but doesnt seem to get the root of the problem as it detects infected object approximatley every 4-5 days.

I appreciate your time reading this and look forward to your help and once again apologise for being so much of a beginner when it comes to the technical side of computers.

Best Regards

TimW · Apr 30, 2013

Welcome to Major Geeks!

Please read ALL of this message including the notes before doing anything. Note if you cannot save things in C:\ then just save them to your Desktop. Make sure that you have disable UAC and rebooted first if you are running Windows Vista or Windows 7.

Please follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide

and attach the requested logs when you finish these instructions.

**** If something does not run, write down the info to explain to us later but keep on going. ****

Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!

Helpful Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

[*]Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.

If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.

To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:

Don't Bump! It Only Hurts You!!!

Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.

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Help Needed for complete beginner

cmichael89 Private E-2

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member