Help please!!

Welcome to Major Geeks!

Please read ALL of this message including the notes before doing anything.

Pleases follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide


and attach the requested logs when you finish these instructions.

• **** If something does not run, write down the info to explain to us later but keep on going. ****
• Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

• After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!

Helpful Notes:

1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
   
   
   • Starting your computer in Safe mode
2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this aother user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
   
   • Don't Bump! It Only Hurts You!!!

Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
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You are not giving me enough information to help you. Did you get that message when you tried to run the C:\MGTools.exe? What about ComboFix or the other scans we request?

Please go to start / run / and type:
appwiz.cpl

Click ok and tell me what happens.

Now click start, select search then under All or part of file name: enter

rundll32.exe


then under advanced options ensure "search system folders" "search hidden files and folders" and "search subfolders" are selected.Click on the search button to scan your system for rundll32.exe.
Several may be found, on the right-hand panel right mouse click and select view then details. This will display items such as file size.

For files with the exact name rundll32.exe (ignore prefetch etc) right mouse click on each and select properties then select the version tab. Does it say Microsoft Corporation against Company?

How many rundll32.exe files does it find and what size is reported in the search results window?

Could you also post back if you have a Windows XP CD should we need to restore rundll32.exe.

Now please go to start / run / and type:
sfc /scannow --> have your xp cd handy.

I need you to get me as many logs as you can.