help possible rootkit,worm,virus? not sure

rascal · Aug 24, 2013

My internet suddenly dropped from my main computer. i am normally connected by cable (not wireless). i was able to connect briefly by wireless and then it does not repsond to wireless on my secured wireless. i am on another computer now(I checked if the cable was working and it is) and the wireless on secure line does not work on this computer any longer.

Windows is up to date and my anitvirus/ malware also is i keep all my installed programs up to date using ninite to install most of them and use an update checker for the rest..

I had a similar problem like this with my wireless last year on a computer and it took months to solve it.

I have made copies of elevated diagnostics file when i think the problem occurred as well as the results file(MS diagnostics) and event file(15300 code) and ran minitoolbox.
I also noticed that Avast said the web shield did not load when I started my computer again and i could not restart it manually . I turned my computer of as it was late at night. This morning it was saying the same thing but I manually installed the latest virus definition. after this it said Avast 4 did not recognize the definition ( I have the most resent version of Avast
I have set it to run a boot scan when i turn it back on.
What else should I do?

chaslang · Aug 24, 2013

Welcome to Major Geeks!

At this point, I'm not sure whether you are having malware problems or not.

Please follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide

and attach the requested logs when you finish these instructions.

**** If something does not run, write down the info to explain to us later but keep on going. ****

Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!

Helpful Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual update Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.

If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only RogueKiller and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run the rest of the READ & RUN ME FIRST instructions on the infected account.

To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:

Don't Bump! It Only Hurts You!!!

Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.

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help possible rootkit,worm,virus? not sure

rascal Private E-2

chaslang MajorGeeks Admin - Master Malware Expert Staff Member