Help removing viruses

Discussion in 'Malware Help (A Specialist Will Reply)' started by Tami19, Jun 11, 2010.

  1. Tami19

    Tami19 Private E-2

    Hey guys my symantec Antivirus program keeps picking up these viruses:

    A0023149.sys and atapi.sys

    I have run Malware Antibytes and Super malware and removed the viruses from there but it still keeps getting picked up. I ran combofix and here is the attached log.


    [-] 2008-04-13 . 3BB22519A194418D5FEC05D800A19AD0 . 36608 . . [5.1.2600.5512] . . c:\windows.0\system32\dllcache\ip6fw.sys
    [-] 2008-04-13 . 3BB22519A194418D5FEC05D800A19AD0 . 36608 . . [5.1.2600.5512] . . c:\windows.0\system32\drivers\ip6fw.sys

    [-] 2008-04-14 04:41 . CDDD4416B2B4C7295FE3FDB6DDE57E4E . 927504 . . [4.1.0.61] . . c:\windows.0\system32\mfc40u.dll
    [-] 2008-04-14 04:41 . CDDD4416B2B4C7295FE3FDB6DDE57E4E . 927504 . . [4.1.0.61] . . c:\windows.0\system32\dllcache\mfc40u.dll

    [-] 2008-04-14 . 986B1FF5814366D71E0AC5755C88F2D3 . 33792 . . [5.1.2600.5512] . . c:\windows.0\system32\msgsvc.dll
    [-] 2008-04-14 . 986B1FF5814366D71E0AC5755C88F2D3 . 33792 . . [5.1.2600.5512] . . c:\windows.0\system32\dllcache\msgsvc.dll

    [-] 2008-04-14 04:42 . 156F64A3345BD23C600655FB4D10BC08 . 435200 . . [5.1.2400.5512] . . c:\windows.0\system32\ntmssvc.dll
    [-] 2008-04-14 04:42 . 156F64A3345BD23C600655FB4D10BC08 . 435200 . . [5.1.2400.5512] . . c:\windows.0\system32\dllcache\ntmssvc.dll

    [-] 2008-04-14 . 1EBAFEB9A3FBDC41B8D9C7F0F687AD91 . 185856 . . [5.1.2600.5512] . . c:\windows.0\system32\upnphost.dll
    [-] 2008-04-14 . 1EBAFEB9A3FBDC41B8D9C7F0F687AD91 . 185856 . . [5.1.2600.5512] . . c:\windows.0\system32\dllcache\upnphost.dll

    [-] 2008-04-14 . 4D83ED8BDDEC431FC8AD907B47CFB6E3 . 367616 . . [5.3.2600.5512] . . c:\windows.0\system32\dsound.dll
    [-] 2008-04-14 . 4D83ED8BDDEC431FC8AD907B47CFB6E3 . 367616 . . [5.3.2600.5512] . . c:\windows.0\system32\dllcache\dsound.dll
    .
    ((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
    .
    .
    *Note* empty entries & legit default entries are not shown
    REGEDIT4

    [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
    "PeerBlock"="c:\program files\PeerBlock\peerblock.exe" [2009-09-28 1524824]
    "uTorrent"="c:\program files\uTorrent\uTorrent.exe" [2010-05-18 322352]

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
    "ccApp"="c:\program files\Common Files\Symantec Shared\ccApp.exe" [2009-08-03 53096]
    "vptray"="c:\progra~1\SYMANT~1\VPTray.exe" [2009-09-01 125368]
    "NvCplDaemon"="c:\windows.0\system32\NvCpl.dll" [2010-01-12 13666408]

    [hkey_local_machine\software\microsoft\windows\currentversion\explorer\ShellExecuteHooks]
    "{5AE067D3-9AFB-48E0-853A-EBB7F4A000DA}"= "c:\program files\SUPERAntiSpyware\SASSEH.DLL" [2008-05-13 77824]

    [HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\!SASWinLogon]
    2009-09-03 22:21 548352 ----a-w- c:\program files\SUPERAntiSpyware\SASWINLO.dll

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf01000.sys]
    @="Driver"

    [HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
    "DisableMonitoring"=dword:00000001

    [HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
    "%windir%\\Network Diagnostic\\xpnetdiag.exe"=
    "%windir%\\system32\\sessmgr.exe"=
    "c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqtra08.exe"=
    "c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqste08.exe"=
    "c:\\Program Files\\HP\\Digital Imaging\\bin\\hpofxm08.exe"=
    "c:\\Program Files\\HP\\Digital Imaging\\bin\\hposfx08.exe"=
    "c:\\Program Files\\HP\\Digital Imaging\\bin\\hposid01.exe"=
    "c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqscnvw.exe"=
    "c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqkygrp.exe"=
    "c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqCopy.exe"=
    "c:\\Program Files\\HP\\Digital Imaging\\bin\\hpfccopy.exe"=
    "c:\\Program Files\\HP\\Digital Imaging\\bin\\hpzwiz01.exe"=
    "c:\\Program Files\\HP\\Digital Imaging\\Unload\\HpqPhUnl.exe"=
    "c:\\Program Files\\HP\\Digital Imaging\\Unload\\HpqDIA.exe"=
    "c:\\Program Files\\HP\\Digital Imaging\\bin\\hpoews01.exe"=
    "c:\\Program Files\\uTorrent\\uTorrent.exe"=
    "c:\\Program Files\\FrostWire\\FrostWire.exe"=
    "c:\\Program Files\\Windows Live\\Messenger\\wlcsdk.exe"=
    "c:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"=
    "c:\\Program Files\\Messenger\\msmsgs.exe"=
    "c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
    "c:\\Program Files\\iTunes\\iTunes.exe"=

    R1 SASKUTIL;SASKUTIL;c:\program files\SUPERAntiSpyware\SASKUTIL.SYS [5/6/2010 5:10 PM 67656]
    R2 FreeAgentGoNext Service;Seagate Service;c:\program files\Seagate\SeagateManager\Sync\FreeAgentService.exe [9/26/2009 12:32 AM 189736]
    R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [5/30/2010 9:22 PM 102448]
    R3 pbfilter;pbfilter;c:\program files\PeerBlock\pbfilter.sys [2/21/2010 6:28 PM 14424]
    S1 SASDIFSV;SASDIFSV;c:\program files\SUPERAntiSpyware\sasdifsv.sys [2/17/2010 11:25 AM 12872]
    S3 SavRoam;SAVRoam;c:\program files\Symantec AntiVirus\SavRoam.exe [9/1/2009 2:15 PM 116664]
    .
    Contents of the 'Scheduled Tasks' folder

    2010-05-27 c:\windows.0\Tasks\AppleSoftwareUpdate.job
    - c:\program files\Apple Software Update\SoftwareUpdate.exe [2009-10-22 18:50]

    2010-06-11 c:\windows.0\Tasks\OGALogon.job
    - c:\windows.0\system32\OGAEXEC.exe [2009-08-03 23:07]
    .
    .
    ------- Supplementary Scan -------
    .
    uStart Page = about:blank
    uInternet Settings,ProxyOverride = *.local
    IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    .

    **************************************************************************

    catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
    Rootkit scan 2010-06-11 18:43
    Windows 5.1.2600 Service Pack 3 NTFS

    scanning hidden processes ...

    scanning hidden autostart entries ...

    scanning hidden files ...

    scan completed successfully
    hidden files: 0

    **************************************************************************
    .
    --------------------- DLLs Loaded Under Running Processes ---------------------

    - - - - - - - > 'winlogon.exe'(716)
    c:\program files\SUPERAntiSpyware\SASWINLO.dll
    .
    Completion time: 2010-06-11 18:45:45
    ComboFix-quarantined-files.txt 2010-06-12 01:45

    Pre-Run: 8,810,934,272 bytes free
    Post-Run: 8,817,967,104 bytes free

    - - End Of File - - 456C59530A892B14BD6DE90B88D8FF4B



    Can you tell me how to fix this please?
     
    Tami19, Jun 11, 2010
    #1
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Welcome to Major Geeks!

    Please read ALL of this message including the notes before doing anything.

    Pleases follow the instructions in the below link:

    READ & RUN ME FIRST. Malware Removal Guide


    and attach the requested logs when you finish these instructions.

    • **** If something does not run, write down the info to explain to us later but keep on going. ****
    • Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.


    • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
    Helpful Notes:


    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this aother user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
    4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:

    Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
    ​
     
    TimW, Jun 11, 2010
    #2
  3. Tami19

    Tami19 Private E-2

    Ok I have done everything that you suggested. Here are the logs:
     

    Attached Files:

    Tami19, Jun 11, 2010
    #3
  4. Tami19

    Tami19 Private E-2

    Here is the MGtools log
     

    Attached Files:

    Tami19, Jun 11, 2010
    #4
  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Your logs appear to be clean. Perhaps you problem with atapi.sys was already fixed by a previous scan. If atapi.sys was infected with one of the common TDSS infections, you would be having Google search hijacks. Are you having this problem?

    The A0023149.sys file is likely in System Volume Information. Since you did not provide a log with exact details I cannot say for sure. But if it is located in System Volume Information, it is just in a System Restore point which needs be toggle to disable and then back to enabled to clean old restore points.
     
    chaslang, Jun 11, 2010
    #5
  6. Tami19

    Tami19 Private E-2

    Which log did I not give??

    I am still getting the A0023149.sys in symantec. How do I go about getting rid of it??
     
    Tami19, Jun 12, 2010
    #6
  7. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    I'm referring to your beginning statement of your first message which was:
    By doing what I already stated in my last message. i.e, Toggling system restore.
     
    chaslang, Jun 12, 2010
    #7

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