Help with getting connected to IE, problem possibly cased by malware

poctan81 · Mar 23, 2011

Hello guys,

I started to have problem with IE few days ago. The web page would open to another one without even clicking anything. I did some resarech and found out that the computer was possibly infected by the malware. So i downloaed MBAM and scanned the computer. The resulted showed that the computer had numerous threats. They were quarantined. The real problem was that the IE stopped connecting even the internet connection was fine. Everytime I opened IE, the message "internet explorer has stopped working" popped up. Trying to fix this problem (with very little knowledge i have about computers) I deleted some of the quarantined files from MBAM and restored the rest. When I restarted the computer, IE worked magically. After few hours of using the computer and restarting it, IE stopped working with same problem as before. So I did the same thing again (malware scan, quarantine, restore) but it didn't help any. Now I am out of options to fix this problem. Can anybody help me??

Also, my computer is running on windows 7 and i think IE9.

TimW · Mar 23, 2011

Welcome to Major Geeks!

Please read ALL of this message including the notes before doing anything.

Pleases follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide

and attach the requested logs when you finish these instructions.

**** If something does not run, write down the info to explain to us later but keep on going. ****

Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!

Helpful Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.

If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this aother user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.

To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:

Don't Bump! It Only Hurts You!!!

Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.

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Help with getting connected to IE, problem possibly cased by malware

poctan81 Private E-2

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member