help

Welcome to MGs!

Please complete the other steps of the READ & RUN ME that you have not run:

- Microsoft Windows Defender
- Bitdefender online scan and attach log (see step 6)
- PandaActiveScan online scan and attach log (see step 6)

NOTE: HijackThis should not be installed in a folder belonging to another program. You have it in CCleaner's folder.

C:\Program Files\CCleaner\HijackThis.exe

Please install it properly and after running the other steps in the READ & RUN ME, attach a new HJT log.

 

Hmmmm! Is you copy of Windows legal?

Please run PandaActiveScan and attach the log. If it will not run for any reason, just continue onto the below and attach the Ewido log.

Running Ewido Anti-Malware

 

Okay let's try a different approach. We will fix a load of things we can see with HijackThis and then see if you can run the online scans to find things not shown by HijackThis.

Click on Start, then Run ... type services.msc into the box that opens up, and press 'OK'. On the page that opens, scroll down to SymWMI Service (or if not found look for SymWSC) ... then right click the entry, select 'Properties' and press 'Stop Service'. When it shows that it is stopped, next please set the 'Start-up Type' to 'Disabled'. Press 'OK' until you get back to Windows.

Next, run HJT, but instead of scanning, click on the "None of the above, just start the program" button at the bottom of the choices. At the lower right, click on the 'Config" button, and then the Misc tools' button ... select 'Delete an NT Service" ... copy/paste the following into the box that opens, and press "OK":

SymWSC

Now exit HJT but do not reboot when it tells you it needs to. We will do that further down after running HJT again to fix some other items.
Now look in Add/Remove programs for WebHancer and uninstall if found.

Make sure viewing of hidden files is enabled (per the tutorial).

Please run HijackThis and click on the Open the Misc Tools Section button on the open page. Then select Open process manager on the left-hand side. Look for the following process (or processes) and one at a time kill them by selecting it and then click Kill process. Then click yes.
C:\WINDOWS\system32\ehczrw312.exe
C:\WINDOWS\system32\fihmspkd.exe
C:\Program Files\Common Files\??crosoft\d?xplore.exe
C:\Program Files\ASEMBL~1\wowexec.exe

After killing all the above processes, click Back.
Then please click Scan and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = file:///C:/DOCUME~1/COLINB~1/LOCALS~1/Temp//xx.html
O2 - BHO: (no name) - {12573A7F-DEB1-F61A-92AE-F18ADDA6FFCD} - C:\WINDOWS\system32\znj.dll (file missing)
O2 - BHO: web compressor - {23FB5ADD-DA37-4a40-9FC0-B0E2384CDE92} - C:\WINDOWS\system32\nsn12.dll
O2 - BHO: (no name) - {3C053484-891A-82EA-1A96-D2BFDEF6DBBD} - C:\WINDOWS\system32\dadyphag.dll (file missing)
O2 - BHO: Yvakt Class - {8EA23D66-E057-4D62-A8C0-86961B453F07} - C:\WINDOWS\system32\lsoda.dll
O2 - BHO: (no name) - {C5AF2622-8C75-4dfb-9693-23AB7686A456} - C:\WINDOWS\DH.dll
O4 - HKLM\..\Run: [webHancer Survey Companion] "C:\Program Files\webHancer\Programs\whSurvey.exe"
O4 - HKLM\..\Run: [H357WLF] "C:\WINDOWS\system32\ehczrw312.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [DHaxi.exe] C:\WINDOWS\system32\DHaxi.exe
O4 - HKCU\..\Run: [Krg] C:\Program Files\Common Files\??crosoft\d?xplore.exe
O4 - HKCU\..\Run: [Tbsa] "C:\PROGRA~1\ASEMBL~1\wowexec.exe" -vt ndrv
O15 - Trusted Zone: *.elitemediagroup.net
O15 - Trusted Zone: http://click.getmirar.com (HKLM)
O15 - Trusted Zone: http://click.mirarsearch.com (HKLM)
O15 - Trusted Zone: http://redirect.mirarsearch.com (HKLM)
O16 - DPF: {00000000-0000-0000-0000-000020040000} - http://207.234.185.217/ABoxInst_int13.exe
O16 - DPF: {288C5F13-7E52-4ADA-A32E-F5BF9D125F99} (CR64Loader Object) - http://www.miniclip.com/supergerball/miniclipGameLoader.dll
O16 - DPF: {A1426AC5-8CE5-4A00-B71E-011D35709AC6} (Progetto1.int_ver34) - http://advnt01.com/dialer/int_ver34.CAB
O18 - Filter: text/html - {E56528EF-9651-4D4E-B72D-FA04867AD3CF} - C:\WINDOWS\system32\lsoda.dll
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

After clicking Fix, exit HJT.
Boot into safe mode and use Windows Explorer to delete:
C:/Documents and Settings/COLINB~1/Local Settings/Temp <--- delete all files in this temp folder
C:\Program Files\webHancer <--- the whole folder
C:\Program Files\Common Files\Symantec Shared <--- the whole folder
C:\Program Files\Common Files\??crosoft\d?xplore.exe
C:\Program Files\ASEMBL~1\wowexec.exe
C:\WINDOWS\system32\DHaxi.exe
C:\WINDOWS\system32\ehczrw312.exe
C:\WINDOWS\system32\fihmspkd.exe
C:\WINDOWS\system32\nsn12.dll
C:\WINDOWS\system32\lsoda.dll

If you get an error when deleting a file. Right click on the file and check to see if the read only attribute is checked. If it is, uncheck it and try again. Other wise open Task Manager and kill the process if running then delete the file.

Now if running Win XP goto c:\windows\Prefetch and delete all files in this folder.
Now run Ccleaner (installed while running the READ ME FIRST).

Now we need to Reset Web Settings:

1. If you have an Internet Explorer icon on your Desktop, goto step 2. If not, skip to step 3.
2. Now right click on your desktop Internet Explorer icon and select Properties. Then click the Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK. Then skip step 3.
3. If you do not have an Internet Explorer icon on your Desktop, click Start, Control Panel (for some systems it may be Start, Settings, Control Panel), Internet Options, Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.

Now reboot in normal mode.

Now see if you can run both online scans from step 6 of the READ ME and attach the logs.


Also attach a new HJT log after running the online scans.

 

Just continue! It did it anyway, and it is not system critical. That's why we are removing it! It is junk that Symantec left hanging around instead of doing a proper uninstall. If their name was not Symantec/Norton, we would be calling this malware.

 

You MUST follow directions! And you must boot in safe mode. How did you run the READ & RUN ME if you do not know how to boot in safe mode. See Step 5 in the READ ME! Do the steps again exactly as written!

 

You also have not installed HijackThis properly as indicated in step 7! YOU MUST do this now. I will post no further instructions until it is installed correctly.

Did you also notice ALL the bad stuff Panda found? This is why we ask that it be run. However you should have emptied your Sunbelt Software\CounterSpy\Quarantine folder as requested in step 0 of the READ ME to avoid having such a big log and having scans take so long.

Also, you really should run the Ewido scan I gave you in step 6. You have a load of bad stuff that it may help remove.

 

Yes! That's better! You still did not empty the CounterSpy\Quarantine folder though (at least not before running Ewido). Also Ewido fixed a ton of problems but you still have more and some new stuff has showed up too! A nasty Qoologic infection. I'm going to need you to run another tool to look for a few hidden files so I can work up a fix. This tool should run reasonably fast.

Please download FindQool by LonnyRJones

• Extract the files and place the FindQool folder into root folder of your hard disk. This is usually C:\
• Open the folder and run Qlocate.bat
• Post the contents of the txt.log which will open wen the scan is finished.

 

Download - Pocket KillBox

Extract it to its own folder somewhere that you will be able to locate it later to run it.

Now copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Run Pocket Killbox by doubleclicking on killbox.exe
Choose Tools > Delete Temp Files and click OK.

Paste the below filenames into KILL BOX one at a time. Check mark the box that says "Delete on Reboot" and checkmark the box "Unregister DLL" (If available) Click the RED X and it will ask you to confirm the file for deletion…say YES and when the next box opens prompting you to reboot now...click NO...and proceed with the next file. Once you get to the last one click YES and it will reboot. Note some of the files listed below may not exist but we need to check for them anyway.

C:\WINDOWS\system32\ehczrw312.exe
C:\WINDOWS\system32\DHaxi.exe
C:\WINDOWS\SYSTEM32\BLMTKDS.EXE
C:\WINDOWS\SYSTEM32\FOOLQFE.DLL
C:\WINDOWS\SYSTEM32\FEEOL.DAT
C:\WINDOWS\SYSTEM32\YHOLAW.EXE
C:\WINDOWS\SYSTEM32\PQGPA.EXE
C:\WINDOWS\UNWN.EXE
C:\Documents and Settings\All Users\Start Menu\Programs\Startup\robmg.exe



If Killbox does not reboot or you get a Pending Operations type error message just reboot your PC yourself. However BOOT INTO SAFE MODE during this reboot and do not run anything but what I request. DO NOT open any browsers!


Please run HijackThis and click on the Open the Misc Tools Section button on the open page. Then select Open process manager on the left-hand side. Look for the following process (or processes) and one at a time kill them by selecting it and then click Kill process. Then click yes. (You may not see these! If not, just continue.)
C:\Program Files\Common Files\??crosoft\d?xplore.exe
C:\PROGRA~1\ASEMBL~1\wowexec.exe

After killing all the above processes, click Back.
Then please click Scan and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = file:///C:/DOCUME~1/COLINB~1/LOCALS~1/Temp//xx.html
F2 - REG:system.ini: Shell=Explorer.exe, C:\WINDOWS\system32\pqgpa.exe
F2 - REG:system.ini: UserInit=userinit.exe,blmtkds.exe
O2 - BHO: (no name) - {12573A7F-DEB1-F61A-92AE-F18ADDA6FFCD} - C:\WINDOWS\system32\znj.dll (file missing)
O2 - BHO: web compressor - {23FB5ADD-DA37-4a40-9FC0-B0E2384CDE92} - C:\WINDOWS\system32\nsn12.dll (file missing)
O2 - BHO: (no name) - {3C053484-891A-82EA-1A96-D2BFDEF6DBBD} - C:\WINDOWS\system32\dadyphag.dll (file missing)
O2 - BHO: Yvakt Class - {8EA23D66-E057-4D62-A8C0-86961B453F07} - C:\WINDOWS\system32\lsoda.dll (file missing)
O4 - HKLM\..\Run: [webHancer Survey Companion] "C:\Program Files\webHancer\Programs\whSurvey.exe"
O4 - HKLM\..\Run: [H357WLF] "C:\WINDOWS\system32\ehczrw312.exe"
O4 - HKCU\..\Run: [DHaxi.exe] C:\WINDOWS\system32\DHaxi.exe
O4 - HKCU\..\Run: [Krg] C:\Program Files\Common Files\??crosoft\d?xplore.exe
O4 - HKCU\..\Run: [Tbsa] "C:\PROGRA~1\ASEMBL~1\wowexec.exe" -vt ndrv
O15 - Trusted Zone: *.elitemediagroup.net
O15 - Trusted Zone: http://click.getmirar.com (HKLM)
O15 - Trusted Zone: http://click.mirarsearch.com (HKLM)
O15 - Trusted Zone: http://redirect.mirarsearch.com (HKLM)
O16 - DPF: {00000000-0000-0000-0000-000020040000} - http://207.234.185.217/ABoxInst_int13.exe
O16 - DPF: {A1426AC5-8CE5-4A00-B71E-011D35709AC6} (Progetto1.int_ver34) - http://advnt01.com/dialer/int_ver34.CAB
O18 - Filter: text/html - {E56528EF-9651-4D4E-B72D-FA04867AD3CF} - C:\WINDOWS\system32\lsoda.dll



Now exit HJT
Run Windows Explorer and double check to make sure the below files are all deleted (some we already got with killbox):
C:\Program Files\webHancer <--- the whole folder
C:\Program Files\ASEMBL~1 <--- the whole folder
C:\PROGRAM FILES\NEWDOTNET <-- the whole folder
C:\PROGRAM FILES\whInstall <-- the whole folder
C:\Program Files\Common Files\wmum <-- the whole folder
C:\Program Files\Yazzle Sudoku <-- the whole folder
C:\Program Files\Common Files\System\MSMAPI\1033\full.exe
C:\w.exe
C:\NNSCAA638.EXE
C:\sk02.exe
C:\Veracruz.exe
C:\WINDOWS\system32\ehczrw312.exe
C:\WINDOWS\system32\DHaxi.exe
C:\WINDOWS\SYSTEM32\BLMTKDS.EXE
C:\WINDOWS\SYSTEM32\FOOLQFE.DLL
C:\WINDOWS\SYSTEM32\FEEOL.DAT
C:\WINDOWS\SYSTEM32\YHOLAW.EXE
C:\WINDOWS\SYSTEM32\PQGPA.EXE
C:\WINDOWS\system32\lsoda.dll
C:\WINDOWS\system32\Setup94.exe
C:\WINDOWS\system32\vbr.exe
C:\WINDOWS\UNWN.EXE
C:\WINDOWS\keyboard7.exe
C:\WINDOWS\DH.dll_
C:\WINDOWS\Q29saW4gQi1I\kZ6Puqb0k2YK.vbs
C:\Documents and Settings\All Users\Start Menu\Programs\Startup\robmg.exe

Then reboot into normal mode and attach a new HJT log and a new log from FindQool

 

You still have a load of malware problems!

Are your copies of Ewido and CounterSpy the free trial versions or paid versions! I'm believe Ewido is the free version I had you install. If either of these are the free trial versions, uninstall the free versions before continuing with the below.

You must not use MSCONFIG to control startups while we are working on fixing problems. This is discussed in step 7 of the READ ME. Please run MSconfig and select normal startup. Do not reboot yet, if it tells you it needs.

Don't worry about Windows Firewall, it is not good enough anyway. See the below link step 3 and install ZoneAlarmFree firewall and reboot afterwards (it should tell you it needs to reboot anyway).

How to Protect yourself from malware!

After reboot attach a new HJT log and then DO NOT reboot or power down your PC. Wait for my next steps to avoid having your problems mutate during a reboot.

 

It did not paste in as a link. Try this one: How to Protect yourself from malware!

Note: It is on the every page of the forum though since it is a sticky thread.

 

Make sure viewing of hidden files is enabled (per the tutorial).

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = file:///C:/DOCUME~1/COLINB~1/LOCALS~1/Temp//xx.html
F2 - REG:system.ini: UserInit=userinit.exe,blmtkds.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [yxsdau] C:\WINDOWS\system32\yholaw.exe reg_run
O4 - HKLM\..\Run: [stratas] lockx.exe
O4 - HKCU\..\Run: [uuaeb] C:\WINDOWS\system32\yholaw.exe reg_run

After clicking Fix, exit HJT.
Boot into safe mode and use Windows Explorer to delete:
C:\Documents and Settings\COLINB~1\Local Settings\Temp <-- delete all file and subfolders in this temp folder
C:\WINDOWS\system32\blmtkds.exe
C:\WINDOWS\system32\lockx.exe
C:\WINDOWS\system32\yholaw.exe reg_run

If you get an error when deleting a file. Right click on the file and check to see if the read only attribute is checked. If it is, uncheck it and try again. Other wise open Task Manager and kill the process if running then delete the file.

Now if running Win XP goto c:\windows\Prefetch and delete all files in this folder.
Now run Ccleaner (installed while running the READ ME FIRST).

Now we need to Reset Web Settings:

1. If you have an Internet Explorer icon on your Desktop, goto step 2. If not, skip to step 3.
2. Now right click on your desktop Internet Explorer icon and select Properties. Then click the Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK. Then skip step 3.
3. If you do not have an Internet Explorer icon on your Desktop, click Start, Control Panel (for some systems it may be Start, Settings, Control Panel), Internet Options, Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.

Now reboot in normal mode and post a new HJT log.

Make sure you tell me how things are working now.

Reminder Note: Once we have determined you are malware free you will need to disable System Restore, reboot, and re-enable system restore per step 1 of the READ & RUN ME. This only applies to if using WinXP or WinMe.

 

I did not say to delete this Temp folder. I said to delete all files and subfolders that are in it.

You're HJT log is clean. I see no signs of WPAIIEXX.EXE and ODDEZIA6.EXE. Are you saying ZoneAlarm is reporting these. Where are they located? Locate them and delete them. Delete them in safe mode or with Pocket Killbox if necessary.

 

You need to search for them! Use the instructions in the below link to perform a search for each of those files.

Searching for Hidden Files on WinXP

No! You do not touch System Restore until we have removed ALL malware problems.

 

You're welcome!

First I would like to know where those two files were found. Was it C:\Windows\System32?

If you are not having any other malware problems, it is time to go back to step 1 of the READ & RUN ME to Disable System Restore which will flush your Restore Points. Then reboot and enable System Restore to create a new clean Restore Point.

After that, you should work thru the below link:

How to Protect yourself from malware!

 

Yes continue with all the instructions in my last message. If you get anymore popup, take note of what websites you are on when it occurs, also whether you have more than one browser open (then note all sites connected to), also what else is running at the time.

 

Enable System Restore so your system will start creating restore points.

 

That was just the backups Killbox made and they are all safe to delete.

They are related to some of the other items I had you delete in message # 20 but they had not shown in your logs. mousepadx.exe, keyboardx.exe, and newnamex.exe (where x is any number) typically all come together.

 

Everything in the previous link I gave to you:

How to Protect yourself from malware!

 

That's System Restore! Are you sure you disabled it previously? Try disabling it and then reboot! Leave it disabled and run AVG and see what it finds. Make sure you fix everything found. Then enable system restore.

 

Well your previous logs from a month ago were clean. So if you have been getting those error message since I said you were clean, then it is not malware and you should post a question in the Software Forum. If the problems just started happening again, you may have gotten reinfected and you should re-run the READ & RUN ME and attach the logs from steps 6 & 7.