heuristic

Hello, peterr

There's nothing that I've found about this .dat file on the net; your antivirus program seems to be doing its job. However, if you wish us to check your machine for malware - please perform the required steps given below:

Please follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide


and then attach the requested logs to your next reply when you finish these instructions.

• **** If something does not run, write down the info to explain to us later but keep on going. ****
• Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

• After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!

Helpful Notes:

1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:[/SIZE]
   
   • Starting your computer in Safe mode
2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes, you could use a flash drive too, but flash drives are writeable and infections can spread to them.
3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
   • Don't Bump! It Only Hurts You!!!

* Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated - our system works the oldest threads FIRST.
​

 

It might just be a false positive too, but run the scans as Dr M said and attach the logs. Without those he cannot help you.

 

Please read this:
How to attach items to your post or view How to Attach Items: the Video.

 

So you are trying to attach a screenshot of what Norton is finding? Yes use PrtScr and then open up paint > edit > Paste. save as a jpeg or gif and attach here.

 

The attachments that I'm most interested in are the logs produced from running the
READ & RUN ME FIRST. Malware Removal Guide .

They are:

• SASlog.txt log from SuperAntiSpyware.
• Malwarebytes Anti-Malware log
• RRlog.txt (from RootRepeal)
• ComboFix.txt (normally C:\ComboFix.txt)
• MGlogs.zip - normally it is C:\MGlogs.zip - only attach this log from MGtools.exe DO NOT attach any logs seen in the MGtools folder.

You should attach all of your logs to one message after you have completed all scans.