hijack log,followed all other steps

I have a pretty good idea of some to fix but want an geeks opinion.I had about.blank malware and surf side kick

 

Welcome to MajorGeeks.com, please follow the steps below:

http://www.majorgeeks.com/images/grenade.gif Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

• Make sure you check version numbers and get all updates.

http://www.majorgeeks.com/images/grenade.gif Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

http://www.majorgeeks.com/images/grenade.gifAfter doing ALL of the above and you still have a problem, make sure you have booted to normal mode and run the steps in the below thread to properly use HijackThis and attach the log:

http://www.majorgeeks.com/images/grenade.gif Downloading, Installing, and Running HijackThis

 

dam I have log ,try again to upload

 

First, you must relocate HJT to a safer location. Here's how...

Please EXTRACT HijackThis from the ZIP File to a Safer location. Here's how:

To create a new folder:

• Click START > My Computer > Local Disc C: > Program Files
• Now, Right Click on an Empty Area and select New > Folder & name it HijackThis and ENTER

To Extract HijackThis:

• Now, Right Click your HijackThis ZIP File and select Extract All > Next > and browse to your newly created HijackThis Folder
• (C:\Program Files\HJT) and click Next.

After you have completed the above steps to relocate HJT, run it from the new location. Please save your HJT log as a .txt file and attach it via the "Manage Attachments" tool in the Additional Options section when you post.

The reason HJT needs its own safe folder is so that backups will be safely preserved. That way, if a mistake is made in the removal process, the mistakenly deleted entry can be restored.

 

I also need your two logs from the online scans.

 

ok,I was having prob with paanda ,couldnt figure how to save scan.also is it a no brainer on saving hjt log as .txt?

 

No, just click on the program and run it. Choose the option "run a scan and save a log". Attach this log to you next post.

 

ok ,beleive it or not bit found no probs,going to upload hjt agin(i followed your instructions)am almost finish with panda scan,prob is i cant see the whole screen(I tried movin,maximizing,tried to drag it bigger) how do I enlarge the panda screen? I cant see the right 1/4 of screen

 

You have some pretty serious infections so let's start by trying to remove it.

Please see the below threads on how to install and run Spy Sweeper and Ewido Anti-Malware. After you ran both programs, attach the logs to your next post along with a fresh HJT log from normal mode.

• Running Spy Sweeper...
  
  
• Running Ewido Security Suite ...

 

hey bjgarrick,I am so frustrated right now!!!!I ahve been following thesesteps foralmost 5 hours and I feel I have got nowhere!!!I am confused out the ass,pissed and well i'm sure you know what I am saying.I can't believe how many programs I have installed and run and they all find more crap on my pc.Totally drained is a good way to describe it.believe it or not I run symantec with current defs,spybot s+d,ms antispyware and adaware almost daily,and I have all these frikin problems.Next to top it off the Steelers will probably win the superbowl,what a crappy month i am havin.I will probably try again tommorow,or find someone to make a visit to my pc,or throw it in the lake.I guees I'll sleep on it.I appreciate you and all of the other geeks help,you guys are good dudes.You know anyone in cincinnati that makes house calls for a reasonable price??

 

I understand your frustration, I assure you whatever infection you have I can help you remove with no problems.

Start by running those two programs, attach the logs and I will analyze them for you and remove any leftover infections. It will take a few steps and time but I can assure you we will remove your infections and fix your computer.

I will be awaiting your response.

Good Luck!