Horrible RAT Trojan

Discussion in 'Malware Help (A Specialist Will Reply)' started by awgw201, Mar 15, 2011.

  1. awgw201

    awgw201 Private E-2

    Hi there. PLEASE help me!

    I have got a virus that is a spoof anti-virus tool that is a 'system tool'..it changes my background to a 'your machine has spyware' message and means that:

    I can't open task manager
    it shuts down IE/Mozilla if I try to download anything spyware-related
    It's installed something called 'scanner' and also a fake 'webEx' by Cisco
    It's making my computer slow
    it constantly flashes out messages from the system tool tab on the tool bar.

    I have:

    Avast installed, it picks up nothing (first time this has been the case)
    open a new account on the computer via safemode, installed spyware doctor - found nothing
    scanned using windows defender - found nothing

    I don't know what to do and I need the PC to continue with my university work...I would really welcome any help you can offer!
     
  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Welcome to Major Geeks!

    Please read ALL of this message including the notes before doing anything.

    Pleases follow the instructions in the below link:

    READ & RUN ME FIRST. Malware Removal Guide


    and attach the requested logs when you finish these instructions.
    • **** If something does not run, write down the info to explain to us later but keep on going. ****
    • Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

    • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
    Helpful Notes:

    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
    4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
    Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
     
  3. awgw201

    awgw201 Private E-2

    The VIrus wont let me do any of this - it stops me trying any of the spyware stuff
     
  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Have you tried using a different computer to download the tools needed and then transferring across to the sick computer to run scans on? :confused
     
  5. awgw201

    awgw201 Private E-2

    Hi Kestrel. Apologies I did miss the safe mode bit somehow - I have done this now and all is clean....thanks very much for your help.
     
  6. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    OK then! If any issues remain do not hesistate to attach the logs. Ideally you should attach them anyway so I can check for any stragglers! :)
     

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